Guest Journey Supervisor
7 days ago
Job Summary
We are seeking a highly skilled Guest Journey Supervisor to join our team at Anantara Hotels & Resorts. As a key member of our Front Office team, you will be responsible for ensuring that every guest has a seamless and enjoyable experience from check-in to check-out.
Key Responsibilities
- To anticipate and exceed guest expectations by providing exceptional service and support throughout their stay.
- To oversee the day-to-day operations of the Bell Attendant team, ensuring that all tasks are completed efficiently and effectively.
- To have complete knowledge of hotel products and services, including room types, rates, and amenities, as well as food and beverage options.
- To handle guest inquiries and resolve any issues promptly and professionally.
- To ensure that the lobby area is clean and tidy at all times, and that all guests are greeted and acknowledged in a friendly and welcoming manner.
- To assist guests with luggage and provide a luggage storage service as needed.
- To coordinate the delivery of messages and other items to guest rooms.
- To provide coaching and counseling to team members as required, and to support the development of the team.
- To arrange shift schedules and maintain effective rostering for the Bell Attendant team.
- To ensure that transportation arrangements for the hotel are smooth and efficient, including the coordination of taxis, private vehicles, and other vehicles.
- To assist other areas of the hotel as needed, and to drive buggies safely and efficiently.
- To monitor and maintain the FO buggy fleet, reporting any damages or issues to the Duty Manager or Assistant Front Office Manager.
- To order guest supplies through the hotel's inventory system.
Requirements
- High school diploma
- Previous experience in a similar role for at least 1 year
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
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