Valet Parking Supervisor

4 weeks ago

Dubai, Dubai, United Arab Emirates Dewan Consultants Full time
Job Title: Valet Parking Supervisor

We are seeking a highly skilled and experienced Valet Parking Supervisor to join our team at Dewan Consultants in Dubai. As a Valet Parking Supervisor, you will be responsible for the overall supervision of valet parking attendants, ensuring the smooth operation of our parking facilities.

Key Responsibilities:
  • Supervise and coordinate the activities of valet parking attendants to ensure efficient and safe parking operations.
  • Monitor and maintain the cleanliness and organization of the parking area, including the podium, control room, parking, lobby, and drive way.
  • Provide directions to valet drivers, actively park and retrieve cars, and perform all other duties assigned.
  • Support in training valet drivers on expected high levels of guest service, personal etiquette, and customer interaction.
  • Communicate customer concerns and complaints to the immediate supervisor/line manager and help resolve issues.
  • Provide information about location events, incidents, and accidents to the immediate supervisor/line manager and take suitable action/precaution if necessary.
  • Support in responding to discrepancies involving parking attendants and guests, such as lost items, tickets, minor scratches, etc.
  • Assist and make recommendations for the improvement in operations on the respective work locations.
  • Support in inspecting and maintaining all parking operations equipment in all areas, coordinate replacements or repairs when necessary, and communicate to the immediate supervisor/line manager.
  • Support in monitoring and participating in daily briefing, grooming inspection, maintenance check of all required operational equipment, and report any replenishment/replacement/damage and/or malfunctioning equipment.
  • Support in maintaining daily logs for significant incidents, comments, or complaints.
  • Perform station controlling functions if required.
  • Perform related duties as assigned by the immediate supervisor/line manager.
  • Ensure all valet drivers are following their job description/SOPs and performing their duties as per requirement.
  • Be willing to work on day/night shifts and on several locations within duty hours, in addition to contributing with extra hours when required for special events/exigencies/operational requirements.
  • Give feedback and updates to waiting guests if any delay occurs while receiving or delivery of vehicles.
Requirements:
  • High School Certificate
  • Minimum 1 year of experience
  • UAE Driving License No. 3 mandatory
  • Able to drive automatic and manual vehicles
  • Leadership, delegation, and team management skills
  • Ability to read, write simple English (ticket details: car type, color, number) and verbally comprehend simple instructions and communication in English
  • Active, alive, and alert person with a good positive attitude and time management skills
  • Pleasant personality with a neat appearance
Behavioral Competencies:
  • Adherence to Company grooming and personal hygiene standards (no beard or mustache) even while on notice period at the time of separation

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