Automotive Client Relationship Manager
5 days ago
We are seeking an experienced Automotive Service Advisor to join our team at Al-Futtaim Automotive.
Key Responsibilities- Buiding Long-Term Relationships: Develop and maintain strong relationships with customers to ensure their loyalty and retention.
- Financial Performance: Meet monthly revenue targets by upselling and controlling discounts effectively.
- Customer Consultation: Engage with customers throughout the service process to understand their needs and provide expert consultation on vehicle repairs and services.
- Service Coordination: Collaborate with the Production Team to keep customers informed about their vehicle's progress, ensuring timely delivery and meeting on-time commitments.
- Closing Deals: Explain all work performed and costs associated with vehicle repairs in detail to customers, highlighting the value added by our services.
- Customer Complaint Resolution: Effectively manage customer complaints to achieve satisfactory closure, contributing to improved Customer Service Value and Net Promoter Scores.
- Compliance: Adhere to Standard Operating Procedures, Company policies, and Distributor Programs to maintain consistency in the customer experience.
To be successful in this role, you should possess:
- Technical Proficiency: Working knowledge of MS Office and familiarity with SAP.
- Customer Handling: Excellent communication and interpersonal skills to handle customer interactions effectively.
- Language Skills: Fluency in English and basic Arabic speaking ability.
- Product Knowledge: Good understanding of automotive products and processes.
This role requires a professional with excellent customer service skills and a passion for delivering exceptional experiences. If you're a motivated individual looking for a new challenge, please submit your application.
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