Automotive Client Relationship Manager

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Automotive Full time
Job Description

We are seeking an experienced Automotive Service Advisor to join our team at Al-Futtaim Automotive.

Key Responsibilities
  1. Buiding Long-Term Relationships: Develop and maintain strong relationships with customers to ensure their loyalty and retention.
  2. Financial Performance: Meet monthly revenue targets by upselling and controlling discounts effectively.
  3. Customer Consultation: Engage with customers throughout the service process to understand their needs and provide expert consultation on vehicle repairs and services.
  4. Service Coordination: Collaborate with the Production Team to keep customers informed about their vehicle's progress, ensuring timely delivery and meeting on-time commitments.
  5. Closing Deals: Explain all work performed and costs associated with vehicle repairs in detail to customers, highlighting the value added by our services.
  6. Customer Complaint Resolution: Effectively manage customer complaints to achieve satisfactory closure, contributing to improved Customer Service Value and Net Promoter Scores.
  7. Compliance: Adhere to Standard Operating Procedures, Company policies, and Distributor Programs to maintain consistency in the customer experience.
Required Skills and Qualifications

To be successful in this role, you should possess:

  1. Technical Proficiency: Working knowledge of MS Office and familiarity with SAP.
  2. Customer Handling: Excellent communication and interpersonal skills to handle customer interactions effectively.
  3. Language Skills: Fluency in English and basic Arabic speaking ability.
  4. Product Knowledge: Good understanding of automotive products and processes.

This role requires a professional with excellent customer service skills and a passion for delivering exceptional experiences. If you're a motivated individual looking for a new challenge, please submit your application.



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