Commercial Management Associate

3 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Antal International Full time

We are looking for a seasoned Logistics & Customer Service Manager to join our team at Antal International. In this role, you will be responsible for building and maintaining strong relationships with external business partners and customers, driving business growth and improving customer satisfaction.

About the Role:
  • Take charge of managing a team of customer service representatives and internal stakeholders to deliver exceptional customer experiences.

The ideal candidate will have 5+ years of experience in a Multinational or reputed manufacturing company (Steel, Iron, Aluminium, Industrial products, chemicals, Machinery, Building materials) with a strong background in Customer Service, Logistics, Supply chain, Sales Operations, End to End Order Management. They should also possess excellent leadership and communication skills.

Responsibilities:
  • Develop and implement strategies to drive business growth, expand market share, and improve customer satisfaction.
  • Collaborate with cross-functional teams to deliver high-quality customer experiences, exceeding expectations and driving long-term loyalty.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to improve operational efficiency and drive continuous improvement.
Requirements:
  • Bachelor's degree in business or a related field.
  • 5+ years of experience in a similar role, preferably in the logistics or customer service sector.
  • Proven track record of delivering results-driven solutions, with a focus on customer satisfaction and loyalty.
  • Excellent leadership, communication, and analytical skills.
  • Knowledge of ERP systems, CRM software, and other relevant tools.

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