Human Resources Coordinator

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Flowrista Full time
Position Overview

As a Human Resources Coordinator, you will oversee the comprehensive operations of our outbound call center, ensuring optimal productivity through effective management and strategic oversight.

Key Responsibilities
  • Operational Strategy: Formulate call center operational strategies by conducting thorough needs assessments, performance evaluations, and capacity planning. Engage in cost/benefit analyses and define user requirements while establishing technical specifications.
  • System Development: Enhance call center systems by developing customer interaction and voice response systems. Design user interfaces and execute user acceptance testing plans, while managing implementation processes.
  • Performance Monitoring: Sustain and elevate call center operations by continuously monitoring system performance. Identify and resolve issues, prepare actionable plans, and conduct system audits and analyses.
  • Human Resource Management: Achieve human resource objectives by recruiting, selecting, and training employees. Administer scheduling systems and communicate job expectations effectively.
  • Reporting: Prepare comprehensive performance reports by collecting, analyzing, and summarizing relevant data and trends.
Essential Skills

Successful candidates will possess strong management skills, effective team handling capabilities, and a solid background in call center management and customer service.



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