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Service Advisor

2 weeks ago

Dubai, Dubai, United Arab Emirates ALBA CORP Full time

We are looking for a talented Service Advisor to join our team at Alba Cars showroom.
This customerfacing role is ideal for someone who is passionate about the automotive industry and has a flair for communication coordination and customer service. As the bridge between our clients and technical team you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and crossselling services.

Key Responsibilities and Duties:

  • Greet customers professionally and understand their vehicle service needs.

  • Prepare accurate service estimates explain job details and manage customer expectations.

  • Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.

  • Upsell additional services maintenance packages and accessories to maximize revenue.

  • Handle customer inquiries feedback and complaints in a timely and solutionoriented manner.

  • Maintain detailed records of service transactions warranty issues and followups.

  • Assist in showroom coordination and support the sales team when required.

Salary Range and Benefits:

  • Salary Range: 5000 AED AED

  • We provide medical insurance as per UAE law visa sponsorship training support and performancebased incentives.


Qualifications and Skills:

  • Proven experience as a Service Advisor Sales Coordinator or in a customerfacing role in the automotive industry.

  • Excellent communication and interpersonal skills in both English and Arabic (preferred).

  • Strong organizational and multitasking abilities.

  • Proficiency with automotive management systems and CRM tools is a plus.

  • Knowledge of automotive brands basic technical terminology and aftersales processes.

  • Customercentric attitude salesoriented mindset and problemsolving approach.


Work Experience:

  • Minimum 2 years of experience in a similar role in an automotive showroom or service center.


Application Procedure:

Please submit your updated CV highlighting relevant experience. If you have a proven track record in customer service and automotive coordination wed love to hear from you.

Thank you and good luck