Team Leader

4 weeks ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
Job Title: Team Leader

At Talent Pal, we are seeking a highly skilled and experienced Team Leader to join our aviation operations team. As a Team Leader, you will be responsible for managing airside activities related to assigned areas on shift, ensuring that dnata provides the best services to customer airlines in line with its standards and procedures.

Key Responsibilities:
  • Plan and allocate resources to ensure assigned activities are completed on time and in line with SOPs.
  • Ensure safety of staff and guide them to work safely by providing support, direction, and being a role model for desired safety behaviors.
  • Organize and supervise the work of a small team on the day of operations to ensure work is completed efficiently and in compliance with procedures and service standards.
  • Lead a team of staff on the day of operations who are undertaking related activities to handle incoming and outgoing flights as allocated.
  • Assist Supervisors to handle shift briefing of the team at the start of shift for the responsibilities on the day of operations that staff are aware of what is expected of them in line with the SLAs.
  • Provide performance feedback from the day of operations of staff on shift to their respective line managers.
  • Ensure that all equipment and devices allocated to the team are used and cared for appropriately.
  • Intervene and take immediate action when there is risk exposure, role model safe behaviors, and follow up on corrective actions.
  • Conduct safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to.
  • Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
  • Ensure implementation of work instructions on the day of operations and compliance to established standard operating procedures.
Specific Accountabilities:Baggage:
  • Ensure smooth and efficient baggage reconciliation build-up and on-time delivery at both departure and arrival.
  • Manage and monitor the allocated resources, both staff/equipment, and the safe arrival and on-time departure activities.
  • Plan staff allocation and assist Supervisor in preparing shift reports, update all flights allocation.
  • Brief team members, delegate tasks, and oversee activities on special carriers handling instructions while assisting Supervisors to promote best and safe practices at work.
  • Monitor BELT system and follow up missing bags.
  • Coordinate with Service Delivery Supervisor and report any baggage handling system issues or delay of any baggage discharge to makeup area.
  • Ensure that all unidentified/unknown bags are investigated and connected to the respective flights aligned to the security processes.
  • Communicate with Service Delivery Supervisor in the event of left behind baggage and ensure to rush the bags on the first available flight.
  • Communicate with Service Delivery Supervisor and other internal departments to ensure timely provision of required ULDs for baggage buildup.
Aircraft Appearance:
  • Monitor aircraft interior (cabin, cargo compartments) cleaning, aircraft exterior washing activities aligned to dnata training standards in order to meet relevant industry and airline requirements.
  • Obtain acknowledgement of cabin crew/airline representative upon completion of aircraft interior cleaning, aircraft exterior washing activities via the cabin acceptance form to record satisfactory completion of the service.
  • Manage the aircraft appearance associated store operations aligned to relevant industry and airline requirements.
Airside Equipment Support:
  • Plan and assist Service Delivery Supervisor in the allocation and deployment of manpower to ensure continuity coverage and optimization of manpower and equipment in order to meet the on-time performance of customer airlines in a safe and secure manner.
  • Familiarize the equipment operators with the latest changes to the standard operating procedures (SOP)/work instruction (WI) in order to ensure safe, correct, and efficient operation of the equipment.
  • Scrutinize Ground Support Equipment dollies & mail trolleys identified by the equipment operators as defective and where necessary dispatch the equipment for maintenance/repair, providing replacement in order that equipment utilization is optimized.
  • Update information/provide feedback pertaining to engagement time of equipment and manpower on a shift for further measures and productivity improvements.
  • Plan and assist the supervisor to achieve the daily Preventive Maintenance schedule.
  • Take responsibility for the physical shifting & positioning of Equipment Operators from Ramp office/Cool zones to assigned bay (vice versa) or from bay to bay (as required).
Customer Services:
  • Plan and assist Customer Service Supervisor in the allocation and deployment of customer services agents to respective flights.
  • Ensure that all customer services agents are updated on all airline-specific requirements and that they are current with the latest changes to their WI.
  • Ensure all operating flights are created in the system and are ready for check-in and boarding activities.
  • Communicate with customer service supervisor, aircraft loading supervisor, and other internal departments to ensure service excellence and safe on-time performance are maintained.
  • Monitor the check-in and boarding process closely to ensure any discrepancies and errors are rectified and dealt with in a timely manner.

Qualifications & Experience:

  • High School with a Certificate or Diploma in a business administration/aviation/ground handling/customer service.
  • Experience of 4-6 years in aviation and ground handling.
  • Good command on spoken and written English language.
  • Supervisory skills in people management/conflict resolution.
  • Must have UAE driving license or ADP.

Salary & Benefits:

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website.

Further information on what it's like to live and work in our cosmopolitan home city can be found in the Dubai Lifestyle section.

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