Team Leader

3 weeks ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Job Title: Team Leader

Job Description:

As a Team Leader at Precision Hire Solution, you will be responsible for leading a team of professionals in the digital onboarding process. Your primary focus will be on screening and discounting alerts, ensuring they are adequately reviewed and analyzed prior to discounting or escalating to Level 3 for Global Compliance Department (GCD) review.

Key Responsibilities:
  • Screen and discount alerts in the digital onboarding process
  • Ensure alerts are thoroughly reviewed and analyzed before discounting or escalating
  • Ensure discounting is done in accordance with GCD guidelines and policy
  • Ensure Service Level Agreements (SLAs) are met with stakeholders
  • Conduct bi-annual user access reviews
  • Develop system enhancements based on detailed specifications and deploy after thorough testing
  • Ensure Standard Operating Procedures (SOPs) remain current and aligned with GCD policy and regulatory mandates
  • Arrange regular review meetings with stakeholders and track action items
  • Arrange refresher trainings for the team
  • Ensure complaints from stakeholders are acknowledged, responded to, and status updated in the tracker
  • Ensure access to sensitive customer data remains restricted

Process Ownership & Control:
  • Review and update the Quality Control (QC) checklist periodically to align with policy, SOP, and workflows
  • Identify understanding gaps through QC and correct them through periodic refresher trainings
  • Rectify errors on a timely basis
  • Report and log incidents as per bank policy
  • Adhere to SLAs and Turn-Around Times (TATs)

Team Management:
  • Ensure trainings announced by HR and ad-hoc assignments are completed by the onshore and offshore team on a timely basis
  • Ensure the team remains updated with regulatory changes and guidelines published by GCD
  • Conduct process-related trainings and refreshers on a periodic basis
  • Complete goals setup and performance reviews on time
  • Maintain adequate engagement within the team
  • Ensure staff accesses are aligned with role requirements

MIS & Analysis:
  • Publish MIS/reports regularly
  • Conduct periodic trend analysis and share feedback with senior management and stakeholders
  • Adhere to ISG guidelines on data security and share information with intended recipients only

System Enhancements:
  • Drive process automation to reduce potential errors
  • Support in preparing detailed Business Requirement Documents (BRDs) ensuring requirements of all stakeholders in the workflow are adequately documented and signed off
  • Conduct detailed End-to-End User Acceptance Testing (E2E UAT) successfully and evidence saved prior to sign-off
  • Conduct sanity check post-deployment

Specialist Skills / Technical Knowledge Required for this role:
  • Total Number of Years: 5

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