Team Leader

3 days ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Job Title: Team Leader Alerts Screening Job Description

Role: Team Leader Alerts Screening
Location: Dubai JAFZA

Role Purpose:
  • Responsible for screening and discounting of alerts in digital onboarding process.
  • Ensure alerts are adequately reviewed and analyzed prior to discounting or escalating to L3 for GCD review.
  • Ensure discounting of alerts is done as per GCD guidelines/Policy.
  • Ensure SLAs agreed with stakeholders are adhered.
  • Ensure user access reviews are conducted on a bi-annual basis.
  • Ensure system enhancements are developed based on detailed specifications and deployed after thorough testing.
  • Ensure SOP remains current and aligned with GCD Policy and regulatory mandates.
  • Arrange periodical review meetings with stakeholders and track action items till closure.
  • Arrange periodical refresher trainings for team.
  • Ensure complaints received from stakeholders are acknowledged, responded, and status is updated in tracker.
  • Ensure access to sensitive customer data remains restricted.

    Key Accountabilities of the role
Process Ownership & Control
  • Ensure QC checklist is reviewed and updated periodically to align with Policy SOP and workflows.
  • Ensure understanding gaps identified through QC are corrected through periodical refresher trainings.
  • Ensure errors are rectified on a timely basis.
  • Ensure incidents are reported and logged as per banks policy.
  • Ensure adherence to SLA & TATs.
Team Management
  • Ensure trainings announced by HR & ad-hoc assignments are completed (by the signed onshore and offshore team) on a timely basis.
  • Ensure team remains updated with regulatory changes/guidelines published by GCD.
  • Ensure process-related trainings/refreshers are conducted on a periodical basis.
  • Ensure goals setup and performance reviews are completed on time.
  • Maintain an adequate level of engagement within the team.
  • Ensure staff accesses are aligned with role requirement.
MIS & Analysis
  • Ensure MIS/reports are published regularly.
  • Conduct periodical trend analysis and share feedback with senior management and stakeholders.
  • Ensure ISG guidelines on data security are adhered to and information is shared with intended recipients only.
System Enhancements
  • Drive process automation to reduce potential errors.
  • Support with preparing detailed BRDs ensuring requirements of all stakeholders in the workflow are adequately documented and signed off.
  • Ensure detailed E2E UAT is conducted successfully and evidence saved prior to signoff.
  • Conduct sanity check post-deployment.
Specialist Skills / Technical Knowledge Required for this role:
  • Total Number of Years: 5
Job ID This job has been sourced from an external job board.
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