Senior Director

3 hours ago


Dubai, Dubai, United Arab Emirates Asterix Communications Full time
Job Title: Senior Director - Delivery

Asterix Communications is seeking a highly experienced Senior Director - Delivery to drive service revenues and lead a team of professionals in delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and execute a comprehensive plan to drive service revenues and achieve business objectives.
  • Lead a team of Project & Program Managers, and Customer & Partner Success Managers to deliver high-quality services and solutions.
  • Champion the 'Partner First' strategy and ensure global consistency in tools, methodologies, processes, and service offerings.
  • Collaborate with matrix functions globally to drive business growth and customer satisfaction.
  • Develop and implement strategies to drive quality and integrity in the performance of the Market Unit GCS team.
  • Strengthen relationships with local, regional, and global partners to drive business growth and customer satisfaction.
Requirements:
  • Proven track record of success in management and customer-facing roles, with a strong focus on delivering high-quality services and solutions.
  • Experience in managing a Business Unit P&L with annual revenue over US$ 15M.
  • Commercial awareness and proof of sustained success in driving business growth and customer satisfaction.
  • Strong verbal and written communication and strategic planning skills.
  • Ability to work across multiple functions and geographical locations in a deadline- and outcome-driven environment.
About Asterix Communications:

Asterix Communications is a leading provider of enterprise software solutions, with a strong focus on delivering exceptional customer experiences. We are committed to driving business growth and customer satisfaction through our innovative solutions and services.



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