Customer Relationship Officer

1 week ago


Ajman, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Job Description

Role: Customer Relationship Officer
Location: Ajman

ROLE PURPOSE:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

RESPONSIBILITIES:

1- Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

2- Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms .

3- Sales-Management of service delivery.

Sell and cross sell ADIB's products and promote ADIB's image

4- Staff Management and coordination.

Management of subordinates, plan their trainingand appraisal.

5- Perform other task specified by Management.

Results Required

  1. Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
  2. Continuous Improvement - Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
  3. Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
  4. Compliance of policies & procedures -Comply and perform Key operational controls as required in ADIB's polices & procedures in day-to-day operations.


Specialist Skills / Technical Knowledge Required for this role:

  1. Broad knowledge of ADIB's Retail Banking financial products & services
  2. Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
  3. Good Knowledge of UAE banking practices, regulations & risks
  4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  5. General awareness of competitors in the local market
  6. Fair knowledge of service standards
  7. Training skills
  8. Sales skills
  9. Management Information skills
  10. Computer skills


Previous experience:

Minimum 2 years' experience as a Customer Relations or similar roles in a banking environment.

  • Ajman, Ajman, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Job Description**Role:** Customer Relationship Officer**Location:** Not Specified**Job Summary:**We are seeking a highly skilled and experienced Customer Relationship Officer to join our team at ADIB - Abu Dhabi Islamic Bank. The successful candidate will be responsible for managing customer relationships, providing exceptional customer service, and driving...


  • Ajman, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Relationship Officer **Role**:Customer Relationship Officer **Location**: Ajman **ROLE PURPOSE**: Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service...


  • Ajman, United Arab Emirates Al Afnan Car Insurance Registration and Extension Services Full time

    we are hiring relationship officers for insurance services Pay: AED1,400.00 - AED1,500.00 per month

  • Relationship Officer

    2 weeks ago


    Ajman, United Arab Emirates Al Afnan Car Insurance Registration and Extension Services Full time

    we are hiring relationship officers for insurance services Pay: Up to AED2,500.00 per month Application Deadline: 07/10/2024


  • Ajman, United Arab Emirates Al Afnan Car Insurance Registration and Extension Services Full time

    we are hiring relationship officers for insurance services salary plus commission basis spouse visa or own visa will be preffered Pay: Up to AED1,500.00 per month Application Deadline: 20/10/2024


  • Ajman, United Arab Emirates MAJID AL FUTTAIM Full time

    Customer Service OfficerToperform duties required on site at a consistently high servicelevel whilst working within guidelines of Majid Al FuttaimEntertainment's policies and proceduresBe available to work shifts, on weekends andpublic holidays as per the rosterStrong communicationskillsCustomer service orientationMinimumHigh School Certificat


  • Ajman, United Arab Emirates MAJID AL FUTTAIM Full time

    Customer Service OfficerTo perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures Be available to work shifts, on weekends and public holidays as per the rosterStrong communication skillsCustomer service orientationMinimum High School Certificat

  • Relationship Manager

    3 months ago


    Ajman, United Arab Emirates H & S Real Estate Ajman Full time

    Are you a customer-focused professional with a passion for building relationships? Then work with one of the leading & highly reputed Real Estate Company in UAE. **H & S Real Estate Ajman** is seeking for a talented Relationship Manager to join our dynamic team. **Location**: Ajman, UAE **Position**: Relationship Manager **Language Requirements**: Fluent...


  • Ajman, United Arab Emirates Sofia Garments & Uniform Full time

    Sofia Garments is a fast growing apparel and uniform manufacturer with an office in Dubai and factory in Ajman and are looking for a competitive E-commerce and Customer Success Executive with 3+ years experience in the garments and merchandising industry to develop field sales strategies and source new clients from the UAE and abroad **Job...

  • Office Administrator

    3 months ago


    Ajman, United Arab Emirates Al Wakas Fiber Glass Industry L.L.C Full time

    Roles and Responsibilities : (Freshers are Welcome) - Manage and coordinate office operations and procedures - Ensure organizational effectiveness and efficiency - Handle and prioritize a wide range of administrative tasks - Manage office supplies and equipment - Manage and maintain office filing systems - Handle incoming and outgoing correspondence - Assist...

  • Office Administrator

    3 months ago


    Ajman, United Arab Emirates Al Wakas Fiber Glass Industry L.L.C Full time

    Roles and Responsibilities : (Only Freshers are Preferred) - Manage and coordinate office operations and procedures - Ensure organizational effectiveness and efficiency - Handle and prioritize a wide range of administrative tasks - Manage office supplies and equipment - Manage and maintain office filing systems - Handle incoming and outgoing correspondence -...


  • Ajman, United Arab Emirates Dprint Advertising LLC Full time

    Dprint is a BTL Advertising company located in Ajman with head office in Dubai. We are looking for an energetic Marketing / Sales Coordinator for our office in Ajman, Jurf 3 to coordinate sales activities and maintaining good customer relationships. They should act as a point of contact, a source of information for clients. They will also work closely with...


  • Ajman, United Arab Emirates H & S Real Estate Ajman Full time

    **H & S Real Estate is looking for Experienced, Talented & Competent Real Estate Broker Relationship Manager for our Ajman office.** **Job requirements and Responsibilities**: - Knowledge & Experience in Ajman Real Estate Market. - Excellent communications and networking skills. - Excellent Sales and negotiation skills - Updated knowledge about Ajman & UAE...

  • Customer Service

    3 months ago


    Ajman, United Arab Emirates FAM Holding LLC Full time

    A fast growing Carpet Cleaning Company in Dubai is looking for a rockstar Customer Service Representative. **Responsibilities**: - Ensure utmost customer satisfaction from interacting with the Company and receiving company services - Analyze customer feedback, analyze sample customer service interactions and design improvements to achieve higher customer...

  • Front Office Agent

    3 months ago


    Ajman, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE AGENT**: **Job ID **:1247 **Location **:Ajman - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 1,800.00 **Other Benefits **:Service Charge. Air tickets. medical insurance. accommodation. transportation and other benefits accordance with UAE Labour Law **GCC Driving License...


  • Ajman, United Arab Emirates Evsye Easy Source Cleaning Service Full time

    **Responsibilities**: - Greet and welcome visitors, clients, and employees with a professional and friendly demeanor. - Manage the reception area, ensuring it is clean, organized, and presentable at all times. - Handle incoming and outgoing calls, mail, packages, and deliveries. - Maintain accurate and up-to-date employee directories and contact lists. -...


  • Ajman, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE SUPERVISOR**: **Job ID **:2892 **Location **:Ajman - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,500.00 - 2,500.00 **Other Benefits **:Accommodation, transportation, service charge, health card insurance, air ticket and other hotel benefits **GCC Driving...


  • Ajman, United Arab Emirates Skin and teeth medical center Full time

    We are Looking for Experience PRO With Clinic Experience Background having his own car with valid UAE license have knowledge about all Ministry Matter have knowledge about all Ministry of health, Licensing can speak Arabic & english **Salary**: AED3,500.00 - AED4,000.00 per month Ability to Commute: - Ajman (required) Ability to Relocate: - Ajman:...


  • Ajman, United Arab Emirates Skin and teeth medical center Full time

    We are Looking for Experience PRO With Clinic Experience Background having his own car with valid UAE license have knowledge about all Ministry Matter have knowledge about all Ministry of health, Licensing can speak Arabic & english **Salary**: AED3,500.00 - AED4,000.00 per month **Experience**: - CLINIC EXPERIENCE IN MOH, MOHRE, OTHER MINISTERY AFFAIRS:...

  • Collection Officer

    5 days ago


    Ajman, United Arab Emirates Golden Wings Debt Collection Full time

    A Collection Officer, also known as a Debt Collector or Collections Specialist, is responsible for managing overdue accounts and ensuring that debts are collected in a timely and efficient manner. Here’s a detailed description of the role: **Responsibilities**: - **Debt Collection**: - Negotiate payment arrangements and settlements with debtors. - Follow...