Product Training Manager

7 months ago


Media City, United Arab Emirates Samsung Electronics Full time

Position Summary

To work closely with key retailers and local distributor/distributors to ensure proper training is given to sales people who in turn sell the product to consumers and retailers

Role and Responsibilities
- Develop and implement a comprehensive retail training strategy aligned with the organizational/divisional goals and objectives.
- Manage the training division which includes field & classroom trainers and brand consultants
- Design and develop comprehensive training and development plan (overall or individualized) that addresses needs and expectations - not limited to presentations, manuals, videos and other resources to support the delivery of training programs that are accurate, relevant, engaging, and up to date with the latest features and trends.
- Collaborate with external & internal stakeholders to leverage their expertise and resources in delivering effective training programs.
- Implement mechanisms to assess the effectiveness of Training programs, evaluations, assessments and feedback surveys. Analyze training metrics and sales data to measure the impact of training on employee performance and business results and make necessary adjustments to improve training outcomes.
- Foster the culture of continuous learning & development within the training team, encouraging their professional growth and skills enhancement
- Maintain a keen understanding of training trends, developments, and best practices
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities
- Develop product training materials
- Develop sales/soft training materials
- Impart sales training to Distributor sales staff
- Impart sales training to Retailer sales staff
- Impart sales training to External partners sales staff
- Impart sales training to SGE’s sales staff
- Follow up on mystery shopping results and support the service evaluation and improvement needed
- Identify and assessing current and future training needs across the region
- Deploy a wide variety of training methods
- Embrace digital content and E-learning techniques
- Conduct effective induction and orientation sessions

Skills and Qualifications
- Minimum 8 years of extensive experience in Home Appliances business or within a consumer electronics environment with reputed companies
- Ability to perform and work under different conditions and be a team player
- Good networking skills, strong communication, negotiation and presentation skills
- Warm personality with great energy and initiatives, creative, resourceful and meticulous nature
- Excellent quantitative aptitude, commercial acumen, good persuasion skills, assertive nature
- Good PC skills
- Excel, PowerPoint
- Highly objective oriented, catch company’s objective easily in different situation


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