Call Center Supervisor

We are looking for a competent **Call center supervisor** to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth. **Responsibilities** - Working...

Responsibilities - Assist in the formulation of targets for individuals and teams - Answer questions from staff and provide guidance and feedback - Anticipate escalation and take over calls when needed - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting etc. - Ensure...

**Call Center Job Description**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending...

We are looking for a call center supervisor for a reputed dermatology group in Dubai. **Salary: 10,000-12,000 AED plus premium benefits** - **Must be fluent in Arabic as high volume of calls are from Arabic speaking patients**_ Must have experience in handling hospital/clinic call center **Responsibilities**: - Manages and oversees a team of call center...

As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

Bachelor's degree in healthcare administration, business management, or related field preferred.Previous experience in a call center environment, preferably in a medical or healthcare setting.Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.Excellent communication skills, both verbal and written, with...

**Reporting To**: Creative Director **Main Purpose of the Job**:a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. **YOUR ROLE** - **Lead the Call Centre team, giving the direction and ensuring that they are performing with a strong...

We are looking for a call center supervisor to join immediately. **Responsibilities**: 1. Manage and oversee the daily operations of the remote contact center, ensuring efficient and effective delivery of services. 2. Develop and implement strategies to improve customer experience and satisfaction levels. 3. Monitor call center performance metrics, identify...

**Call Center Supervisor in Jumeirah 1** **Our leading Medical Clinic Client is looking for a Healthcare Call Center Supervisor located in Jumeirah 1, Dubai who can join immediately.** **Roles and Responsibilities**: - Assist in the formulation of targets for individuals and teams - Hire and onboard new employees - Answer questions from staff and provide...

We are looking for a competent **Call center supervisor** to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth. **Responsibilities** - Working...

We are looking for a **Call Center Agent (Banking Sector)** as per the below details: - Handle inbound and outbound customer calls, providing excellent service and resolving inquiries or issues in a timely manner. - Assist customers with account-related transactions, such as deposits, withdrawals, and transfers. - Provide accurate information about the...

**Job Description: Call Center/Receptionist - La Familia Medical Center** **Position**: Call Center/Receptionist **Location**: Dubai **Experience**: Medical background with Dubai healthcare experience **Responsibilities**: - Manage patient inquiries via phone, providing accurate information. - Schedule appointments and maintain organized patient...

We are looking for a **Call Center Agent (Banking Sector)** as per the below details: - Handle inbound and outbound customer calls, providing excellent service and resolving inquiries or issues in a timely manner. - Assist customers with account-related transactions, such as deposits, withdrawals, and transfers. - Provide accurate information about the...

Outbound Call Center Agent Philipion Only As an outbound call center agent for a medical center clinic, your primary role is to make outbound calls to patients or potential patients in order to provide information, schedule appointments, and support healthcare services. Key responsibilities: Conduct outbound calls to patients or potential patients in a...

**About the Role** **Key Responsibilities** - Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally. - Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information. -...

We are looking for a Professional, well Dressed,( Female receptionist ) Receptionist Job Responsibilities: - Serves visitors by greeting, welcoming, and directing them appropriately. - Notifies company personnel of visitor arrival. - Informs visitors by answering or referring inquiries. - Directs visitors by maintaining employee and department...

March 16, 2024 - Posted by: admin - Categories: **Responsibilities**: - Answer inbound calls from customers promptly and professionally, addressing their inquiries, concerns, and requests. - Provide accurate information about products, services, promotions, and policies to assist customers in making informed decisions. - Handle customer complaints and...

*Job Summary:* The Call Center Representative serves as the primary point of contact for customers seeking assistance or information over the phone. They handle inbound and outbound calls efficiently, addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction and retention. *Key Responsibilities:* 1....

Supporting the assigned team. - Monitoring the team’s performance (Attendance, adherence, Call Quality Score, etc ) - Monitoring the advisors’ calls to ensure that they understand and comply with the company’s objectives. - Coaching team members to achieve the required performance goals. - Conducting meetings with the Call Centre Agent to review their...

**Job Title**:Call Center Representative / Brand Ambassador **Department**:Client Relation Center (CRC) **Reporting Directly to**:Supervisor/Lead Brand Ambassador **Office Address**: Business Bay - Dubai **Responsibilities**: - Handle outbound campaigns (RSVP campaigns, data cleansing campaigns, care calls etc.) - Provide expert answers to all customer...