Call Center Supervisor

2 months ago


Dubai, United Arab Emirates NMC Healthcare Full time

Supporting the assigned team.
- Monitoring the team’s performance (Attendance, adherence, Call Quality Score, etc )
- Monitoring the advisors’ calls to ensure that they understand and comply with the company’s objectives.
- Coaching team members to achieve the required performance goals.
- Conducting meetings with the Call Centre Agent to review their performance.
- Preparing reports and analyzing data.
- Prioritizes work schedule to meet the needs of the business.
- Enhances the working environment through teamwork and mutual respect of others.
- Motivates and encourages self and others to achieve team, and organizational goals.
- Act as preceptor for new call center staff.
- Utilizes critical thinking skills when making judgements, managing conflict and solving patient care problems/issues.
- Demonstrates initiative and confidently contributes to the decision-making process.
- Promote and fosters a no blame culture when dealing with incident reporting.
- Commitment to Environment Health and Safety/ Occupational Health and Safety, incident reporting and risk management as required and observed.
- Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment by following organizations health and safety policies.
- To report all unsafe acts to health and safety department without fail.
- Use appropriate Personnel Protective Equipment (PPE) during work.
- Be familiar with Emergency Codes and Evacuation procedures.
- Supporting the assigned team.
- Monitoring the team’s performance (Attendance, adherence, Call Quality Score, etc )
- Monitoring the advisors’ calls to ensure that they understand and comply with the company’s objectives.
- Coaching team members to achieve the required performance goals.
- Conducting meetings with the Call Centre Agent to review their performance.
- Preparing reports and analyzing data.
- Prioritizes work schedule to meet the needs of the business.
- Enhances the working environment through teamwork and mutual respect of others.
- Motivates and encourages self and others to achieve team, and organizational goals.
- Act as preceptor for new call center staff.
- Utilizes critical thinking skills when making judgements, managing conflict and solving patient care problems/issues.
- Demonstrates initiative and confidently contributes to the decision-making process.
- Promote and fosters a no blame culture when dealing with incident reporting.
- Commitment to Environment Health and Safety/ Occupational Health and Safety, incident reporting and risk management as required and observed.
- Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment by following organizations health and safety policies.
- To report all unsafe acts to health and safety department without fail.
- Use appropriate Personnel Protective Equipment (PPE) during work.
- Be familiar with Emergency Codes and Evacuation procedures.
- Bachelor’s Degree in business administration or related field from recognized university
- Minimum of 3 years’ experience in related field


  • Call Center Agent

    2 months ago


    Dubai, United Arab Emirates First Priority Medical Center Full time

    Urgently required: Call Center Agent / Supervisor with extraordinary communication skills for lead conversion with two years of call center experience preferred. Proficiency in English is a must, Arabic will be an added advantage. **Salary**: AED2,500.00 - AED4,500.00 per month Application Question(s): - Visa type: **Experience**: - Customer service /...


  • Dubai, United Arab Emirates Padra Medical Center Full time

    Responsibilities - Assist in the formulation of targets for individuals and teams - Answer questions from staff and provide guidance and feedback - Anticipate escalation and take over calls when needed - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting etc. - Ensure...

  • Call Center Supervisor

    2 months ago


    Dubai, United Arab Emirates Padra Medical Center Full time

    As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...


  • Dubai, United Arab Emirates Dubai Dermatology and Medical Center Full time

    We are looking for a call center supervisor for a reputed dermatology group in Dubai. **Salary: 10,000-12,000 AED plus premium benefits** - **Must be fluent in Arabic as high volume of calls are from Arabic speaking patients**_ Must have experience in handling hospital/clinic call center **Responsibilities**: - Manages and oversees a team of call center...


  • Dubai, United Arab Emirates Call Center CRM Full time

    **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics. - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable...


  • Dubai, United Arab Emirates AWJ Investments Full time

    **Job Purpose** A call center supervisor has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. Supervisors working in call centers also have the role of training their team members and reviewing their performances...


  • Dubai, United Arab Emirates Webtronic TeleCo. Group Full time

    Our company is looking for a Call Center Supervisor to join our team. **Responsibilities**: - Training, and preparing call center representatives to respond to customer questions; - Ensuring agents understand and comply with all call center objectives, performance standards, and policies; - Address potential system issues internally and externally; -...


  • Dubai, United Arab Emirates International Modern Hospital Full time

    As a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other medical-related services. You will lead a team of call center representatives,...

  • Call Center Supervisor

    2 months ago


    Dubai, United Arab Emirates Bin Yaber Driving Institute Full time

    Supervise all tasks involved in Call Center - Train the Call Center Agents to respond efficiently and accurately to callers, explaining about the Driving Licensing Services, Vehicle Testing Services, available offers & promotions - Train & monitor the Call Center Agents on the customer journey process, available payment options, required documents, transport...

  • Call Center Supervisor

    2 months ago


    Dubai, United Arab Emirates Jumeirah - Clinic Full time

    A leading healthcare in UAE is currently looking for a **Call Center Supervisor** who will be responsible to supervise the clinic’s call center and agents. Evaluate and monitor outbound and inbound calls. Responsible to prepare monthly, quarterly, yearly report and submit to the management. 5 years’ experience in a similar field with health care...


  • Dubai, United Arab Emirates Culex Restaurants and Food Production Full time

    Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...


  • Dubai, United Arab Emirates Culex Restaurants and Food Production Full time

    Responsibilities: - Supervise and oversee the daily operations of the call center, ensuring smooth and efficient handling of customer orders. - Manage a team of call center agents, providing guidance, support, and training as needed to maintain high-performance standards. - Monitor call center performance metrics, such as call volume, response time, and...


  • Dubai, United Arab Emirates Unitix Financial Group Full time

    Our company is looking for a Call Center Supervisor to join our team. **Responsibilities**: - Training, and preparing call center representatives to respond to customer questions; - Ensuring agents understand and comply with all call center objectives, performance standards, and policies; - Address potential system issues internally and externally; -...

  • Call Center Supervisor

    2 months ago


    Dubai, United Arab Emirates BLS International Services Full time

    Manages and oversees a team of call center Executives. - Motivates and supports Executives through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending changes. - Provides service...


  • Dubai, United Arab Emirates Bizrahmed Full time

    We're hiring! We're currently searching for an experienced Call Center Supervisor to join our team. **About us.** Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We have over 25 years' experience within the cosmetic industry, working alongside world renowned plastic surgeons and doctors. We offer...

  • Call Center Supervisor

    2 months ago


    Dubai, United Arab Emirates Bizrahmed Full time

    We're hiring! We're currently searching for an experienced Call Center Supervisor to join our team. **About us.** Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We have over 25 years' experience within the cosmetic industry, working alongside world renowned plastic surgeons and doctors. We offer...

  • Call Center Supervisor

    2 months ago


    Dubai, United Arab Emirates Padra Medical Center Full time

    Bachelor's degree in healthcare administration, business management, or related field preferred.Previous experience in a call center environment, preferably in a medical or healthcare setting.Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.Excellent communication skills, both verbal and written, with...


  • Dubai, United Arab Emirates Padra Medical Center Full time

    Bachelor's degree in healthcare administration, business management, or related field preferred.Previous experience in a call center environment, preferably in a medical or healthcare setting.Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.Excellent communication skills, both verbal and written, with...

  • Call Center

    2 months ago


    Dubai, United Arab Emirates Age Medical Center Full time

    Only Arab Female Call Center If you have a passion for customer service and enjoy helping others, we invite you to consider joining our team. As a call center representative, you will play a crucial role in handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring an overall positive experience for our customers. Key...


  • Dubai, United Arab Emirates Solus Investment LLC Full time

    **Reporting To**: Creative Director **Main Purpose of the Job**:a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. **YOUR ROLE** - **Lead the Call Centre team, giving the direction and ensuring that they are performing with a strong...