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Call Center Agent
1 month ago
March 16, 2024
- Posted by: admin
- Categories:
**Responsibilities**:
- Answer inbound calls from customers promptly and professionally, addressing their inquiries, concerns, and requests.
- Provide accurate information about products, services, promotions, and policies to assist customers in making informed decisions.
- Handle customer complaints and escalations with patience and empathy, striving to resolve issues and provide satisfactory solutions.
- Process customer orders, requests for assistance, and service appointments accurately and efficiently in accordance with established procedures.
- Perform outbound calls to follow up on customer inquiries, confirm appointments, or provide additional information as needed.
- Update customer accounts and records with relevant information, ensuring accuracy and completeness of data.
- Meet or exceed performance targets for call quality, customer satisfaction, and productivity metrics, such as average handling time and first-call resolution.
- Collaborate with team members, supervisors, and other departments to escalate complex issues, share knowledge, and improve processes.
- Stay updated on product knowledge, company policies, and industry trends through training sessions, materials, and resources provided.
- Adhere to call center policies, procedures, and compliance standards, including confidentiality and data protection regulations.
**Requirements**:
- High school diploma or equivalent.
- Previous experience in a call center or customer service role.
- Excellent communication and interpersonal skills, with a clear and professional phone manner.
- Strong active listening and problem-solving skills, with the ability to empathize with customers and de-escalate challenging situations.
- Ability to multitask and navigate computer systems efficiently while speaking with customers.
**Job Type**:Full Time**Job Location**:Dubai
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