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IT Support Executive

4 weeks ago

Abu Dhabi, United Arab Emirates Swift IT Full time

Monitor and maintain computer systems and networks
- Intall and configure servers and active directory
- Hand on experience in handling office 365
- Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- provide support, including procedural documentation and relevant reports
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.

**Salary**: AED3,000.00 - AED5,000.00 per month

**Experience**:

- IT support: 3 years (preferred)

Expected Start Date: 15/03/2023

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