Cafe Supervisor

6 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Café Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record of 2-3 years in a supervisory role, delivering Sensational Experiences synonymous with FIVE's Award-Winning Service Quality.
- Remarkable experience as a Café Supervisor is preferred.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- An Elevated and Energetic Conversationalist, engaging Guests with lively discussions.
- Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Wholeheartedly embraces a Passion for delivering Service defined by FIVE's Distinctive Style, where ‘Time is the New Luxury’.
- Provides timely, 'FIVE-Styled' service that exceeds the highest Guest Expectations, while elevating the ‘Vibe at FIVE.’
- Contributes to the Seamless Operation of the Department, ensuring that every facet of the Guest's Food and Beverage experience is consistently Insta-Worthy.
- Efficiently Supervises all service personnel, directing their efforts to meet and exceed 'FIVE-Star' Guest Service Expectations.
- Responds Promptly and Professionally to any Guest complaints, resolving them quickly and efficiently, whilst ensuring the Guest is always Satisfied.
- Collaborates with other Food and Beverage Managers, keeping them Informed of any Food and Beverage-related issues as they arise.
- Organises all shift-related Documentation on a daily basis, including pre-shift reports, daily training topics, shift floor plans, requisitions for beverages, food, and sundries.
- Skilfully manages FIVE Tribe Members through the Time Management System.
- Assures that all ‘FIVERs’ consistently Meet the established Standards of Service by Providing ongoing and recurrent Training in alignment with managerial requisitions and deadlines.
- Diligently Monitors and Evaluates the service Skills of FIVE Tribe Members, providing regular Retraining and Reinforcement of food quality, service details, and 'FIVE-Star' standards. Conducts necessary Feedback Sessions and Appraisals as required.
- Ensures strict Compliance with Venues Standard Operating Procedures (SOPs).
- Fosters effective Communication between each shift to maintain the Seamless Operation of the Department.
- Inspires and Leads service personnel, creating an environment that attracts, retains, and motivates every FIVE Tribe Member.
- Regularly reviews house counts, forecasts, and VIP lists while maintaining the confidentiality of the Group and its Guests.
- Ensures that Amenity Set-Up and Delivery are executed Accurately, Punctually, and with a ‘FIVE-Styled’ Touch.
- Assures Compliance with all local liquor Laws, as well as Health and Sanitation Regulations.
- Actively Contributes to the Development of marketing Initiatives, menu items, and other Strategies to stimulate Sales Growth for each venue.
- Stays informed about the Latest Market Developments and Industry Trends.
- Exercises Financial Acumen by monitoring and controlling current budgeted and forecasted Revenues, Payroll, and relevant Product Costs
- Actively participates in daily and monthly Food and Beverage Meetings, Contributing to the disruptive 'Vibe at FIVE.'
- Meticulously completes all required Administrative Tasks in line with FIVE’s Protocols regarding staff manageme

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