Call Center Representative

2 weeks ago

Abu Dhabi, United Arab Emirates Central Clinic Full time

Position: Inbound and Outbound Call Center Representative
Location: Medical Center
Department: Call Center

Job Summary:
The Inbound and Outbound Customer Service Representative plays a pivotal role in facilitating the booking of medical and dental appointments for patients at Central Clinic. Working within a call center environment, the representative handles incoming and outgoing calls from patients, providing exceptional customer service and ensuring a seamless booking process..

Key Responsibilities:

- **Inbound Calls Handling**:

- Receive incoming calls from patients seeking medical and dental appointments.
- Provide information about available services, appointment availability, and clinic policies.
- Assist patients in scheduling appointments based on their needs and preferences.
- Address inquiries, concerns, and complaints in a professional and empathetic manner.
- Ensure accurate recording of patient information and appointment details in the clinic's database.
- **Outbound Calls Management**:

- Proactively reach out to patients to confirm or reschedule appointments as needed.
- Follow up with patients regarding missed appointments or upcoming visits.
- Conduct courtesy calls to remind patients of their scheduled appointments and provide any necessary instructions or preparations.
- Collect feedback from patients regarding their experience and satisfaction with the clinic's services.
- Customer Relationship Management:*
- Build rapport and maintain positive relationships with patients through effective communication and personalized service.
- Collaborate with other departments within the clinic to address patient needs and ensure smooth appointment scheduling and service delivery.
- **Administrative Tasks**:

- Maintain accurate records of all interactions with patients, including appointment details, changes, and follow-up actions.
- Assist in updating patient information, insurance details, and other relevant data in the clinic's system.
- Adhere to established protocols and procedures for data confidentiality and patient privacy.

Qualifications:

- High school diploma or equivalent required; additional education or certification in healthcare administration or customer service is desirable.
- Proven experience in a call center or customer service role, preferably in a healthcare setting.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
- Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds.
- Proficiency in using computer software and electronic medical records systems.
- Ability to multitask, prioritize tasks, and work efficiently in a dynamic and fast-paced environment.
- Empathy, patience, and a customer-focused approach to handling inquiries and resolving issues.
- Knowledge of medical terminology and procedures is beneficial but not required; a willingness to learn and adapt to new information is essential.
- Flexibility to work evenings, weekends, and holidays as needed to ensure coverage in the call center.

Pay: AED3,000.00 per month

Application Question(s):

- Are you available to join immediately?
- Do you have a call center experience in the medical or dental clinics?
- Do you have your own visa?

**Experience**:

- similar: 2 years (required)

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