Call Center Representative

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Unique Homes Worldwide Properties LLC Full time
A Call Center Representative that will be the liaison between our company and its current and potential customers.

Duties and responsibilities
Moreover Real estate call center services are of two types, an outsourcing call center provides services to different companies. For each client, they train their employees in the relevant field.

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Respond to all leads and potential homebuyers in a timely fashion to build a strong client base.
  • Follow communication "scripts" when handling different topics.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • Deescalate situations involving dissatisfied customers, offering patient assistance and support.
  • Call clients and customers to inform them about the company's properties.
  • Guide callers through troubleshooting, navigating the company site.
  • Collaborate with other call center professionals to improve customer service.

Qualifications

  • Experience in real estate.
  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.

Salary:
AED3, AED4,000.00 per month

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Experience:

Real Estate: 1 year (preferred)

Language:

  • ENGLISH (preferred)
  • ARABIC (preferred)


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