Guest Service Agent
5 months ago
Job Description:
- Offer welcome warm greeting every guest upon arrival consistently professional, friendly, warm and engaging service.
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
- Processing payments and maintaining accurate guest records
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
- Maintaining a clean and organized front desk area
- Providing information about hotel amenities, local attractions, and restaurants
- Ensuring guest satisfaction throughout their stay
Qualifications:
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Strong problem-solving skills and Attention to detail
- Flexibility to work different shifts, including weekends and holidays
- High school diploma or equivalent
- Minimum 2 year’s experience in the Hotel.
- Knowledge of reservation and front desk systems
- Ability to work in a fast-paced environment
- Chinese Speaker is a plus
**Job Types**: Full-time, Contract
Contract length: 24 months
Pay: AED1.00 - AED2.00 per month
**Experience**:
- Guest Service Agent: 2 years (preferred)
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