Customer Services Executive

2 weeks ago


UAE, United Arab Emirates TASC Outsourcing Full time

-الإمارات العربية المتحدة
Jan 23, 2024
AED 4500 - AED 5000
Contract
Full time

Our client is a leading **Insurance** company. They are now looking for a **Customer Service Executive** to join them.

**Roles & Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in the database in a comprehensible way

**Preference**:

- Preferred Insurance domain experience
- Preferred immediate joiners
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

**Qualifications**:

- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices

**Benefits**:

- Visa
- Insurance



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