Customer Service

3 weeks ago


UAE, United Arab Emirates Majid al Futtaim Properties Full time

**BUSINESS INTRODUCTION**

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

**Role Purpose**
The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

**Responsibilities**

**Role Details - Key Responsibilities and Accountabilities**:

- **In-Depth Mall Knowledge**: Stay updated on shopping center services, amenities, stores, layout, promotions for smooth information desk operations.
- **Follow Procedures**: Ensure smooth customer service desk operations under supervisor guidance, adhering to established policies and procedures.
- **Professional Image**: Maintain high personal grooming and wear official attire according to company standards.
- **Exceptional Customer Service**: Assist customers with directions, mall events, answer inquiries (phone/in-person), and provide a positive, polite, professional experience.
- **Complaint Resolution**: Handle and resolve all customer complaints professionally per established procedures, including escalation as needed.
- **Tenant Relations**: Maintain professional relationships with tenants, resolve customer complaints, coordinate issue escalation with relevant departments.
- **Inventory & Security**: Maintain accurate inventory levels, report discrepancies, and ensure secure financial procedures.
- **Additional Services & Lost & Found**: Assist customers with car cleaning, gift wrapping, stroller rentals, wheelchairs, gift cards, loyalty programs, and Lost & Found procedures.

**Minimum Experience**
- 0 to 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
- UAE National and possess a family book.


  • Customer Service

    4 weeks ago


    UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Feb 7, 2024 AED 2000 - AED 2500 Contract Full time Our client is one of the Entertainment and Leisure companies. They are now looking for a customer service to join them. **Roles & Responsibilities** - Providing introductory information to new customers - Ensuring that customers are satisfied with products or...

  • Customer Service

    2 days ago


    UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Feb 7, 2024 AED 2000 - AED 2500 Contract Full time Our client is one of the Entertainment and Leisure companies. They are now looking for a customer service to join them. **Roles & Responsibilities** - Providing introductory information to new customers - Ensuring that customers are satisfied with products or...


  • UAE, United Arab Emirates Alshaya Full time

    **Customer Service Officer - Group Customer Service - UAE**: Job Number: - 3995779 Work type: - Permanent - Full Time **Location**: - UAE Categories: - Mid-Senior Level **Job Title: Customer Experience Executive - Community Management** As a CX Executive, you will be responsible for monitoring and analyzing customer feedback across social media...

  • Customer Service

    3 weeks ago


    UAE, United Arab Emirates Caliberly Full time

    Job Details Employment Type full_time Industry Financial Services Salary AED 6000.00 - 10000.00 Location , Date Posted April 11, 2023 About the Job Customer Service Representative Location: Al Ain, Abu Dhabi, Sharjah, and Dubai **Job Type**: Full Time **Salary**: AED 6,000 and up (depending on experience and education) We are currently...


  • UAE, United Arab Emirates Planet Full time

    **Description**: The role will be to welcome our international customers at our validation points to validate their tax refund or assist in the validation of their tax refund.You will be the customer’s final touchpoint within the country and will represent our company to the highest standard. You will provide a seamless customer experience, your enthusiasm...


  • UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • UAE, United Arab Emirates Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • UAE, United Arab Emirates Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...


  • UAE, United Arab Emirates Chip Germany GmbH Full time

    **Location**: Dubai, UAE **About the Role**: We are seeking a motivated and customer-focused Call Center Customer Service Agent to join our team in Dubai! In this role, you will be the first point of contact for our clients, providing exceptional service and support over the phone. You will answer inquiries, troubleshoot issues, and ensure customer...


  • UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Apr 4, 2024 AED 5000 - AED 5500 Contract Full time Our client is a leading company in** Retail **Industry. They are now looking for a **Customer Service Executive** to join them. **Roles & Responsibilities**: - Conduct and manage inbound and outbound calls and chats in a timely manner. - Identify client...


  • UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Apr 4, 2024 AED 5000 - AED 5500 Contract Full time Our client is a leading company in** Retail **Industry. They are now looking for a **Customer Service Executive** to join them. **Roles & Responsibilities**: - Conduct and manage inbound and outbound calls and chats in a timely manner. - Identify client...


  • UAE, United Arab Emirates Apparel Group Full time

    T he Customer Care Executive is the point of contact with the customer and takes responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superlative levels of customer service that define the customer experience as per 6th Street standards 1 - Review orders on a daily basis for possible issues for fulfilment,...


  • UAE, United Arab Emirates Milaha Full time

    **Description** **Responsibilities/Communication/OHSE** **Key Roles & Responsibilities** Customer Service - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution -...


  • UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Apr 14, 2023 AED 4000 - AED 4500 Contract Full time Our client is a leading **consumer electronics** company. They are now looking for a **Customer Service Representative **to join them. **Roles & Responsibilities**: - Handle many inbound and outbound calls to customers and clients. - Identify the needs of...


  • UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City...


  • UAE, United Arab Emirates MPH Global Services Full time

    Category: Planning/Reporting Engr Industry: Transportation City/Country: 00000, United Arab Emirates (UAE) Location: Dubai **Job Position: Customer Service Representative** **Location**:Dubai, UAE **Duration**:12 Months **Mobilization**:ASAP **Resident**:Single **MAIN ACTIVITIES / TASKS**: - Act as Main interface for Solution sales, Account Managers...


  • UAE, United Arab Emirates Al-Futtaim Full time

    DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our...


  • UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Jan 23, 2024 AED 4500 - AED 5000 Contract Full time Our client is a leading **Insurance** company. They are now looking for a **Customer Service Executive** to join them. **Roles & Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts”...


  • UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Jan 18, 2023 AED 5000 - AED 5500 Contract Full time Our client is into Automobile Industry. They are now looking for a **Customer Service Agent** to join them. **Roles & Responsibilities** - Manage large amounts of incoming phone calls. - Identify and assess customers’ needs to achieve satisfaction -...