Transformation & Change Program Manager

7 days ago

Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

Transformation & Change Program Manager

**Company**:
Mercer

**Description**:
Mercer is seeking a **Transformation & Change Program Manager** **in Dubai **with experience in designing, project managing and executing complex operational change. You will need to be a strategic thinker with experience working on target operating models and M&A-type projects and be able to demonstrate a thorough understanding of how an organization works. Reporting to the Global Transformation & Change Delivery Team within the Operations & Technology organization, you will be responsible for designing, managing, and executing transformation programs to deliver key strategic initiatives for the organization.

**What can you expect**:

- An opportunity to design strategic initiatives that deliver profitable growth for Mercer's Health, Wealth and Career businesses globally.
- Engagement with key C-Suite Stakeholders to gain effective buy-in and ensure organizational resources are available.
- To build and maintain effective relationships with senior business partners and third parties and help facilitate timely decision-making and trade-offs.
- To be a key member of the transformation & change team and contribute to a culture of constant improvement across a global organization.

**What **you will be rewarded with**:

- A role that can offer variety and be part of a growing dynamic team within a large stable corporate organization.
- Competitive salary and an excellent benefits package.
- Hybrid working model: We offer a collaborative working environment, with three days in the office and two days of remote work per week, fostering work-life balance and flexibility.

**We will rely on you to**:

- Lead and manage highly complex, broad, and/or multi-year international programs and projects, ensuring successful delivery of key strategic initiatives.
- Support C-Suite business leaders and staff in scoping, defining, planning, and executing programs and projects, validating and quantifying assumptions.
- Translate requirements into tangible outputs, outcomes, and benefits.
- Develop detailed program delivery roadmaps, including resources, outcomes, schedules, costs, assumptions, dependencies, and business integration plans for large-scale, complex strategic initiatives.
- Foster effective relationships with senior business partners and third-party vendors, facilitating timely decision-making and communication of progress, risks, and issues to key stakeholders.

**What you need to have**:

- 15+ years of professional services experience, with 8+ years in designing and implementing changes to operating models in financial services.
- Demonstrated experience as a Program Manager leading large and complex programs across matrix-structured organizations, ideally across continents/regions.
- Proven track record in managing and coordinating implementation with teams across different locations, including off-shoring/near-shoring teams.
- Strong understanding of change management principles and the ability to drive sustainable changes within the organization.
- Excellent communication and diplomacy skills, with the ability to guide, influence, and convince colleagues, leaders, and external stakeholders.
- Demonstrated experience in target operating models (TOM) design and organizational change programs, with a focus on stakeholder management and communication at the C-Suite level.

**What makes you stand out**:

- MBA or equivalent qualification preferred.
- Relevant program management qualification: MSP/PMI/APM or equivalent.
- Experience in Employee Benefits / Pensions / Investments or HR Consulting business and solutions is highly desirable, but not essential.
- Understanding of how to work with different cultures globally to deliver programs.
- Arabic speaking - is a plus.

**If you are a strategic thinker with a thorough understanding of organizational dynamics and have a proven track record in leading complex transformation programs, we would love to hear from you. to join our team as the Transformation & Change Program Manager in Dubai.**

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local-based teams and will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Job ID R_267874

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