Customer Service and Support Leader

*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

Job Description: Customer Service Team Leader Location: Fujairah **Salary**: 3,500 AED + 1,000 AED KPI + Accommodation **Overview**: We are seeking a dedicated and experienced Customer Service Team Leader to manage a virtual team of 10-15 members. This role involves day-to-day management of the team to ensure high-quality customer service and operational...

**Job Brief** The Customer Service Team Leader will be responsible for overseeing the day-to-day operations of our Helpdesk Team. This individual will manage workflow, provide guidance and support to coordinators, and ensure that customer inquiries and orders are handled promptly and professionally. **Roles & Responsibilities** - Develop and implement...

**Job description** **We are looking for Team Leader who is able to manage the calling team.** A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors. This team would typically consist of 8-12 Advisors, helping them to meet targets while reviewing performance and coaching them...

Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...

Oversee daily operations of the customer support team. - Ensure high levels of customer satisfaction through excellent service. - Develop and implement support strategies and processes. - Train, mentor, and provide feedback to team members. - Monitor performance metrics and identify areas for improvement. - Collaborate with other departments to resolve...

**Customer Service Team Leader**: **POSITION SNAPSHOT**: - JobReq ID: 52525- Type of work: On site- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Dubai, AE: **Our Company**: Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the...

A reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...

Delivery Leader, CSS Service Management, Customer Success Services - MEA region -230001IB **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Scope**: - Owns and manages the P&L for the Customer Success Services for Middle east and Africa. - Leads and manages the CSS MEA TAM organisation...

**Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...

The Team Leader is responsible for the day to day management of a team of customer service advisors within the service point dealing with transactions payments, credits and refunds to agreed performance standards. **KEY RESULTS AREAS** 1. Productivity - ensure that team of customer service advisors achieve the established productivity goals consistently on...

One of the reputed retail store in UAE is looking for **Sales & Customer Service Team Leader **for their telecom division. - Minimum 3-5 years of work experience in any reputed Telecom or Consumer Electronics retail store as a Team Leader. - Excellent communication skills & presentable skills. - Must have leadership & problem solving capabilities. - Can join...

Job location: JLT, Dubai **Job Description**: - Handle customer queries via WhatsApp, Messenger, Instagram, focusing on Meta Ads leads, and address product-related questions, order tracking, and concerns. - Assist with influencer/UGC creator inquiries, forwarding relevant details to the Social Media Specialist. - Collaborate with the Amazon Marketplace...

Customer support is professional responsible in generation of leads, handling the on time service of customers, providing resolution and building the best customer relationship management for overall business. Roles and Responsibilities - Acquiring new customers to the business - Respond to customer inquiries via phone, messages and live chat. - Provide...

Independently provide accurate information to resolve problems/issues that arise - Continuously educate one’s self with up-to-date and relevant information to support the customer service operations - You will escalate issues to your team leader, managers, and other departments as required - Adhere to the Quality Assurance standards set - Adhere to and...

**Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...

Our client is looking for a **Customer Service Representative**, responsible for interacting with customers over call to provide the basic or necessary information in response to routine inquiries about products and services. Check to ensure that appropriate changes were made to resolve customers' problems. Must be able to manage large amounts of incoming...

Customer support is professional responsible in generation of leads, handling the on time service of customers, providing resolution and building the best customer relationship management for overall business. Roles and Responsibilities - Acquiring new customers to the business - Respond to customer inquiries via phone, messages and live chat. - Provide...

Female Customer Service required for a Facilities Maintenance Company 2-3 Years of Experience in the same Industry Good Communication Skills (Written & Verbal) Familiar with MS Office, Drafting Letter, Memo etc Shall be able to Confirm, coordinate and execute the jobs Knowledge of accounts will be a Plus **Benefits**: Commission on Leads 30 Days Paid...

We are looking to hire a Customer service Executive Job Location : Dubai Salary : AED 4000 - 4500 - Provide help and advice to customers about products and services. - Solve customers' problems whilst working closely with the Team Leader. - Responsible to keep accurate records of discussions or correspondence with customers. - Learn about organization’s...