Vacation Homes Admin Support
5 months ago
**Job Title: Vacation Homes Admin Support**
**Key Responsibilities**:
- Monitor and respond to guest inquiries and booking requests in a timely and professional manner.
- Ensure all listings are up-to-date with accurate descriptions, photos, and pricing.
- Coordinate with cleaning and maintenance staff to ensure properties are guest-ready.
- Handle the check-in and check-out processes, including key exchanges and guest communication.
- Manage and process reservations, cancellations, and modifications.
- Provide excellent customer service to guests, addressing any issues or concerns promptly.
- Assist in obtaining and renewing DTCM permits for all properties.
- Maintain records of bookings, payments, and expenses for accounting purposes.
- Generate and analyze reports on booking performance and occupancy rates.
- Support the marketing team in creating promotional content and strategies to increase bookings.
- Direct contact with the Landlords.
**Requirements**:
- Excellent communication and customer service skills.
- Highly organized with strong attention to detail.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in using property management software and other relevant tools.
- Knowledge of local regulations and compliance requirements for vacation rentals.
- Flexibility to work during weekends and holidays as needed.
**Preferred Qualifications**:
- Previous experience in the vacation rental or hospitality industry.
- Familiarity with social media marketing and online advertising.
- Basic accounting skills and experience with financial reporting.
If you are passionate about the vacation rental industry and meet the above requirements, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience.
**How to Apply**:
Join our team and help us provide unforgettable experiences for our guests
**Job Types**: Full-time, Permanent, Contract
**Experience**:
- Vacation Homes Admin: 1 year (preferred)
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