Reservations Manager at Holiday Homes

3 weeks ago


Dubai, United Arab Emirates Trophy Stays Vacation Homes Full time

We are currently seeking an exceptional Reservations Supervisor to join our team at Trophy Stays, a leading vacation rental company. As the Reservations Supervisor, you will be responsible for overseeing our reservation team and ensuring a seamless booking experience for our guests.

**Responsibilities**:
Supervise and lead a team of reservations agents, providing guidance, training, and performance feedback
Ensure efficient and effective handling of reservation inquiries and bookings, meeting or exceeding service level targets
Monitor reservation system and inventory to maximize occupancy and revenue
Collaborate with the sales and marketing teams to implement upselling strategies and drive revenue growth
Handle escalated guest inquiries and resolve any issues or complaints in a timely and satisfactory manner
Conduct regular performance evaluations and provide coaching and development opportunities to team members
Stay updated on industry trends, competitors, and market demands to enhance the reservation process and customer experience
Assist with the development and implementation of reservation policies and procedures

Key Performance Indicators (KPIs):
Reservation conversion rate
Upselling success rate and revenue generated
Guest satisfaction ratings
Reservation accuracy and timeliness
Team productivity and adherence to service level agreements
Training and development of team members
Smooth coordination with other departments and stakeholders

Qualifications:
Fluency in English is essential, with strong written and verbal communication skills
Minimum of 3 years of experience in reservations, with at least 1 year in Holiday Homes and a supervisory capacity
Proven ability to upsell and drive revenue growth
Exceptional customer service skills with a focus on guest satisfaction
Strong leadership and team management abilities
Excellent problem-solving and decision-making skills
Ability to thrive in a fast-paced, dynamic environment

Pay: From AED5,000.00 per month

**Experience**:

- Holiday Homes: 1 year (required)
- Supervisory: 1 year (required)

License/Certification:

- UAE Driving License (preferred)



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