Operations Supervisor

3 weeks ago


Dubai, United Arab Emirates Peoplefactor Human Resources Full time

**Responsibilities**:
**Responsibilities**:
**Cloud Kitchen Operations**:

- Supervise and coordinate daily activities in the cloud kitchen, ensuring efficiency and adherence to quality standards.
- Oversee inventory management, including ordering, receiving, and maintaining stock levels.
- Collaborate with the kitchen staff to optimize workflow and maintain a clean and organized workspace.
- Monitor food production processes to guarantee timely and accurate order fulfillment.

**Food Delivery Management**:

- Oversee the entire food delivery process, from order fulfillment to timely delivery.
- Coordinate with third-party delivery services and manage in-house delivery staff.
- Implement strategies to optimize delivery routes and minimize delivery times.
- Address customer delivery inquiries and resolve issues promptly.

**Quality Control**:

- Implement and enforce food safety and hygiene standards in compliance with regulatory requirements.
- Conduct regular inspections to ensure the quality and consistency of food items prepared in the kitchen.
- Address any operational issues promptly and implement corrective actions.

**Event Management**:

- Plan, coordinate, and execute food service events, including catering for corporate functions, private parties, and other special occasions.
- Liaise with clients to understand event requirements and ensure customer satisfaction.
- Manage event logistics, including staff scheduling, equipment setup, and on-site coordination.

**Team Leadership**:

- Lead and motivate kitchen and event staff, fostering a positive and collaborative work environment.
- Provide training and guidance to ensure team members meet performance standards.
- Conduct regular team meetings to communicate goals, updates, and operational changes.

**Customer Service**:

- Ensure a high level of customer satisfaction by addressing inquiries, feedback, and resolving issues promptly.
- Implement strategies to enhance customer experience and loyalty.

**Qualifications**:

- Proven experience in cloud kitchen operations and food service event management.
- Strong organizational and multitasking abilities.
- Knowledge of food safety regulations and best practices.
- Excellent communication and interpersonal skills.
- Leadership experience with the ability to motivate and manage a team.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.

**Education and Experience**:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 of experience in operations management within the food and beverage industry.

**Salary**: From AED4,500.00 per month

**Experience**:

- Food Delivery Management: 3 years (required)
- Catering Events: 2 years (required)
- UAE: 2 years (required)
- Cloud Kitchen: 2 years (required)


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