Operations Supervisor
6 months ago
**Description**:
We are currently seeking a dynamic and organized individual to join our team as an Operations Supervisor. As an Operations Supervisor, you will be responsible for overseeing various aspects of our operations, including managing technicians, ensuring operational efficiency, coordinating with clients and sales, handling customer support, and managing inventory. If you have a strong background in operations management and are passionate about ensuring seamless processes, we want to hear from you
**Responsibilities**:
**Technicians**:
1. Monitor and track the attendance of technicians.
2. Oversee the behavior and professional representations of technicians.
3. Conduct fleet health checks to ensure optimal performance.
4. Ensure timely submission of necessary forms.
**Operations**:
1. Ensure timely installations of equipment and services.
2. Manage on-ground consumables, devices, and SIM cards.
3. Coordinate effectively with clients and sales teams.
4. Clear backlogs and streamline operational processes.
5. Share and reconcile data with the finance department for invoicing.
6. Maintain accurate Management Information System (MIS) reports.
7. Ensure the generation of certificates, activation of vehicles, creation of accounts, uploading fuel data, and submission of KYC documents.
**Customer Support**:
1. Clear backlogs in customer support.
2. Resolve customer issues promptly and efficiently.
3. Follow up on customer queries and concerns.
4. Escalate issues when required for timely resolution.
5. Coordinate with software teams for effective service delivery.
6. Implement procedures for service discontinuation.
**Inventory**:
1. Match inventory records with finance every 10/15 days.
2. Ensure accurate data in systems for every inventory bin.
3. Alert relevant stakeholders in case of low stocks.
4. Arrange emergency stocks when needed.
**Requirements**:
- Proven experience in operations management.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Problem-solving skills and attention to detail.
- Knowledge of inventory management systems.
- Familiarity with customer support processes.
If you are ready to take on a challenging and rewarding role in operations management, please submit your resume and a cover letter detailing your relevant experience. We look forward to welcoming a motivated individual to our growing team.
**Job Types**: Permanent, Full-time
Application Question(s):
- Are you currently in UAE?
Ability to Commute:
- Dubai (required)
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