Customer Relationship Unit Supervisor.

3 weeks ago


Dubai, United Arab Emirates MetLife Full time

JOB PURPOSE:

We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a team supervisor, you will be responsible for leading the team who is managing our relationship with customers and enhancing our overall customer experience.

JOB DESCRIPTION:

Goal setting for the team Coach and mentor team members to achieve their goals Keep track of progress in terms of KPIs Maintain the high standard of servicing Building a strong relationship with the new and existing clients.  Educating clients about various insurance policies Communicating with the clients and maintaining a good rapport with them.  Explain various insurance policies and products to potential and existing clients, guiding them toward the best coverage 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Bachelor's degree in sales, marketing, or related field. (MBA is a plus) 5- 8 years experience in a similar role. Experience with managing a team Excellent written and verbal communication skills in English (Arabic is a plus) Ability to manage a team of 10 members

COMPETENCIES REQUIRED:

Ability to remain calm and professional in stressful situations. Comfortable speaking with clients, whether over the phone or in person Persuasive argumentation and listening skills Problem Solver Friendly personality, with excellent interpersonal and sales skills Resilient spirit and persistent nature Empathy and patience Desire to receive feedback and improve performance

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