Finnone Production Support

6 months ago


Dubai, United Arab Emirates PROCODDE Technologies LLC Full time

**Job Location**

Riyadh, Saudi Arabia

**Role**
- Analyze Incident & collect required additional info
- Check for available solutions, past incidents
- Create a Case Knowledge Base
- Develop standard diagnosis methods
- Review & Consolidate case knowledge base
- Make standard diagnosis available
- Manage ticket resolution with OEMs if required
- Derive and implement Self Service Methods
- Ascertain config and other changes required
- Document the change details
- Raise CRs as needed for implementing the fix, get approvals
- Support Implementation
- Co-ordinate with OEMs for fixes wherever required
- Document component changes list

**Skills Required**:

- BS/BTech
- Prior experience in technical development is required
- Experience in the production support -L2.
- Consultant with prior Middle east or Africa client exposure is preferred but not a mandatory

**Salary**: AED13,000.00 - AED16,000.00 per month

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate with an employer provided relocation package (required)



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