Guest Relations Agent

6 days ago

Dubai, United Arab Emirates EasyGo Holiday Homes Full time

**Guest Relations Agent - EasyGo Holiday Homes**

**About EasyGo**:
EasyGo Holiday Homes is offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai. We are a DTCM licensed Operator managing a selection of holiday homes.

MISSION

Our mission is to inspire others to travel in an easy way and enjoying the comforts in their holiday home away from their own home.

VISION

To be one of the world's leading most efficient holiday home providers.

VALUES

Efficient - Adaptable - Skilled - You

**The Role**:
EasyGo Holiday Homes is seeking a Guest Relations Agent to join our team.

We are looking for an individual with an entrepreneurial spirit as the company is a start-up, great people skills, and a passion for delivering excellent customer service, who wants to gain valuable experience. A valid UAE driving license is required for this position.

**Main Job Duties and Responsibilities**:

- Act as the primary liaison between the prospect client and the company
- Research and find investor/prospect clients to sign up with the short-term rental business
- Cold calling and generating potential leads
- Ability to establish relationship with real estate brokers to generate new listings
- Evaluating the property to ensure it is in line with the company's expectations
- Maintain and update listings of the available properties
- Perform real estate market analysis/research and stay updated with trends and best practices
- Advise clients throughout the negotiation process to help them get maximum value for their home
- Schedule appointments and viewing for property sales rental
- Coordinating the property launching with all the departments and processes involved, which includes the technical inspection, unit permit, utility connection, formalities with security, deep cleaning, and photo shooting
- Answer questions about contracts and terms of sale
- Assist owners with their statements and any other general inquiries and concerns
- Register and check-in guests
- Maintain clear and accurate records of guest room bookings
- Listen and respond to guest queries
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Close guest accounts and check guests out
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Perform other relevant assignments as requested by the management

**Education, Skills and Experience**:

- High school diploma or equivalent
- Holiday Homes experience, Guest/customer relations experience, preferably in a hospitality environment and/or Real Estate background
- Ability to convince clients with good knowledge of overall UAE, Real Estate Market
- Strong sales, negotiation, and communication skills
- Ability to work independently with excellent interpersonal skills
- Numeracy skills
- Administrative skills
- Must have a valid UAE Driving license

**Key Competencies and Qualities**:

- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Conflict resolution skills
- Decision making and judgment skills
- Teamwork
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests

Provided:
1. Employment visa
2. Medical Insurance
3. Basic Salary
4. Flight ticket home after 2 years
5. In-house training and ongoing assistance

**Experience**:

- Holiday Homes: 1 year (required)
- Real Estate: 1 year (preferred)
- Hotel: 1 year (preferred)

License/Certification:

- UAE driving license (required)

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