Human Resource Manager

3 weeks ago

Dubai International City, United Arab Emirates CES ON DEMAND CALL CENTRE L.L.C Full time

**Job Title: Human Resource Manager**

**Company: CES On Demand Call Centre L.L.C**

**Location**:
Education: College/CEGEP

Experience: Experience an asset

Work Term: Permanent

Work Language: English, Hindi, Punjabi

Hours: 44 hours per week

**About Us**:
CES On Demand Call Centre L.L.C is a dynamic and rapidly growing call center committed to delivering exceptional service to our clients. We are currently seeking an experienced and proactive Human Resource Manager to join our team and play a key role in shaping our HR policies and programs.

**Responsibilities**:

- Plan, develop, implement, and evaluate human resources policies and programs.
- Advise managers and employees on the interpretation of human resources policies, benefit programs, and collective agreements.
- Mediate labour disputes and grievances.
- Research and prepare occupational classifications, job descriptions, and salary scales.
- Coordinate employee performance and appraisal programs.
- Research employee benefits and health and safety practices and recommend changes.
- Respond to employee questions and complaints.
- Oversee the preparation of reports.
- Oversee the classification and rating of occupations.
- Establish and implement policies and procedures.
- Organize and administer staff consultation and grievance procedures.
- Advise senior management.

Supervision:
1 to 5 people

**Computer and Technology Knowledge**:

- Business management
- Calendar management
- CRM system
- Customer service
- Data entry
- Executive support
- G-Suite
- Microsoft Excel
- Microsoft Office Suite
- Office management
- Scheduling

**Area of Work Experience**:

- Business administration/management

**Work Conditions and Physical Capabilities**
- Fast-paced environment
- Tight deadlines

**Personal Suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication

**Benefits**:

- Competitive salary
- Health and dental insurance
- Career development opportunities
- Friendly and collaborative work environment

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: AED45,554.00 - AED70,000.00 per year

Ability to commute/relocate:

- Dubai International City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Recruiting: 3 years (required)
- Managing Staff / HR Policy: 3 years (required)

**Language**:

- English, Hindi, Punjabi (preferred)

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