Reception Supervisor

4 months ago


Dubai, United Arab Emirates Anantara Full time

**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are:

- Is responsible for Guest Service function of the resort.
- Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.
- Facilitate an efficient arrival and departure formality for all guests.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
- Ensure guest errands are executed as directed.
- Prepare all information collaterals for guests and related departments as per the policy and standards.
- Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.
- Provide information on resort services and facilities, as well as local attractions and general enquires as requested.
- Ensure a member of management is in attendance of all arrivals and departures.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Concierge, Bell Captain and Bell Men including buggy and car transfers.
- Provide complete assistance to guests on arrival and departure (check in and check out).
- Prepare accurate room folios / bills and ensures settlement of the same.
- Responsible for all check outs being done efficiently and accurately.
- Handle difficult situations effectively following resort policies and procedures.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position.
- Ensure proper record keeping and documentation, as per statutory and organizational requirements.
- Closely liaise with Guest Services Centre in ensuring all follow ups are done in a timely manner.
- Ensure correct documentation of all transactions at Front Office during shifts.
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager.
- Keep superior promptly and fully informed of all problems or unusual matters of significance.
- Ensure safety and security of guests’ belongings.
- Adhere to all organizational policies and standards.
- Actively participate in selling excursions and coordinating recreation, spa and Food & Beverage.
- Responsible for implementing and maintaining the sanctity of the Guest Service Questionnaire daily as per standard operating procedure.
- Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
- Lead the Guest Service team by example.
- Train, mentor and coach the Guest Service team.
- Ensure that all fellow associates follow Safety rules and operating procedures.
- Is aware of all house rules and assists in enforcing them on associates.
- Always conduct himself/herself in such a manner so as to encourage all fellow team members to do likewise.
- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Project at all times, a favorable image of the company, resort and department.

LI-MH1
**Qualifications**
- High school diploma or equivalent
- A strong focus on customer service.
- Excellent interpersonal and communication skills
- Prior experience in hotel front office operations is preferred.
- Working knowledge of hotel management systems
- Proven leadership and organizational skills
- Able to multitask and prioritize tasks
- Flexible schedule with the ability to work nights, weekends, and holidays
- Computer skills in MS Office.


  • Reception Supervisor

    6 months ago


    Dubai, United Arab Emirates Hatta Adventures LLC Full time

    We are hiring Reception Supervisor for our pre-opening Resort based in Hatta, Dubai. **ROLE: RECEPTION SUPERVISOR** **LOCATION: HATTA, DUBAI, UAE** **IMMEDIATE JOINERS | CANCELLED & VISIT VISA ONLY** **SALARY + ADDITIONAL BENEFITS** **JOB DESCRIPTION**: - To lead a team to deliver the day to day operational needs of the hotel reception. - To meet and...


  • Dubai, United Arab Emirates Hilton Full time

    Restaurant Reception Supervisor at Waldorf Astoria Dubai International Financial Centre Leading by example, to support and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with...

  • Reception Supervisor

    8 months ago


    Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Supervise and coordinate the activities of receptionists, including scheduling, training, and performance management. - Greet guests and visitors in a professional and friendly manner, providing assistance and information as needed. - Answer phones, screen and direct calls, and take messages as appropriate. - Manage guest check-in...


  • Dubai, United Arab Emirates Hilton Full time

    Reception Supervisor at Waldorf Astoria Dubai International Financial Centre Leading by example, to support and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests. What will I...


  • Dubai, United Arab Emirates Hilton Full time

    Leading by example, to support and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests. **What will I be doing?** As Restaurant Reception Supervisor at Waldorf Astoria Dubai...


  • Dubai, United Arab Emirates Hilton Full time

    Leading by example, to support and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests. What will I be doing? As Reception Supervisor at Waldorf Astoria Dubai International...

  • Reception Supervisor

    5 months ago


    Dubai, United Arab Emirates ZC Consultant Full time

    **_Job Information_**: **_ _** *** - _Managing and training the reception team _ - _Ensuring guest satisfaction and resolving complaints _ - _Implement and monitor hotel policies and procedures _ - _Manage reservations and edit room assignments _ - _Reporting and budget management_ **_Job Experience_**: - _At least 3 years of experience in the hotel...

  • Reception Supervisor

    2 months ago


    Dubai, United Arab Emirates Rolling nails DMCC Full time

    Hiring: Salon Receptionist in jumierah lake towers Dubai UAE - Fluency in English is required, knowledge of other language is a plus - Postive attitude and product selling is highly advantage - Familiarity/ basic knowledge with Computer software - Honest, Trustworthy and active communicator - Experience in cash handling - Can handle admin works, able to...

  • Reception Manager

    6 months ago


    Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Valet Supervisor

    5 months ago


    Dubai, United Arab Emirates Apt Resources Full time

    **VALET SUPERVISOR**: **Job ID **:2645 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,000.00 - 3,000.00 **Other Benefits **:Accommodation, Food, Transportation, and other benefits as per the Labour Law **GCC Driving License **:No **Description: - VACANCY...


  • Dubai, United Arab Emirates Lish Beauty Bar Full time

    We are a ladies only beauty salon looking for an experienced Salon Receptionist/supervisor to help with managing administration duties and front desk, including helping with supervising staff, managing the rota, diary and dealign with all day to day salon tasks. **Full Job Description** Salary Dependent on experience We are a new salon in JLT. We require...

  • Workshop Supervisor

    6 months ago


    Dubai, United Arab Emirates DHAAB Auto Garage LLC Full time

    Responsible for the management of workshop staff, and ensuring all matters relating to mechanical services are achieved. - Ensure full and accurate communication to workshop, parts, reception, and quality control. - Ensure all materials and labour resources used are posted to each and every job card - Maintain up-to-date progress on each and every vehicle...


  • Dubai, United Arab Emirates Sugar Beauty Lounge For Ladies LLC Full time

    **PURPOSE OF THE ROLE** To support the branch manage to manage all Branch services, products, treatment menu, and facilities. Provide positive leadership to all service professionals within the department. Full understanding of Branch Operation standards and implement policies and procedures to generate sales revenues. **KEY RESPONSIBILITIES**: 1....


  • Dubai, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE SUPERVISOR**: **Job ID **:1395 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,200.00 **Other Benefits **:Accommodation, Meals, Transportation, and other hotel benefits **GCC Driving License **:No **Description: - Primarily supervises front...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests. **What will I be doing?** As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is...

  • Desk Supervisor

    3 weeks ago


    Dubai, United Arab Emirates Just Fix Facilities Management Services Full time

    We are looking for a Desk Supervisor Location: Dubai Qualifications: - A high school diploma or equivalent is required; a diploma or degree in healthcare administration or related fields is preferred. - Minimum of 2-3 years of experience in a medical office, healthcare reception, or similar customer-facing role. Prior supervisory experience is highly...


  • Dubai, United Arab Emirates Hilton Technologies Full time

    Front Office Supervisor - Franchise **Job Requirements **A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. As a Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a...

  • Reception Supervisor

    6 months ago


    Dubai, United Arab Emirates WeSource Full time

    Monthly Salary AED3,000 (Basic) - Shared Accommodation + transportation + 3 times meals + Uniforms + 2 yearly flight tickets + medical and life insurance - Permanent Position - Gender: Any - 5-star hotel / Golf Club experience required - Job Location: Dubai **Job Type**: Permanent **Salary**: AED3,000.00 per month


  • Dubai, United Arab Emirates Mace Full time

    The opportunity This role is to be a part of our facilities management business to manage a panel of services for a new flagship high rise building in Dubai built with high standards. This role is responsible for the end to end care of all staff and visitors on site and accountable for all activities within their remit and should handle or escalate any...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor | Hilton Dubai Palm At Hilton Dubai Palm Jumeirah, Front Office Supervisor supervises Reception operations to ensure consistently delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. **What will I be doing?** As Front Office...