Reception Supervisor at Waldorf Astoria Dubai
2 weeks ago
Leading by example, to support and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests.
What will I be doing?
As Reception Supervisor at Waldorf Astoria Dubai International Financial Centre, you will lead by example, to support and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Address guest inquiries and concerns in a timely and professional manner.
- Support the guest relations manager in dealing with VIPs to ensure exceptional service
- Escalate any unresolved guest issues to the Restaurant Manager guest relation's manager for immediate resolution.
- Monitor reservations system and cover analysis in order to recommend ways to increase revenue and ensure future bookings are efficient
- To be continually aware of and maintain the highest standards of personal hygiene and dress.
- To attend meetings and training as required.
- Adhere to policies and procedures of Bull & Bear as outlined in manuals.
- Performs related duties and special projects as assigned.
- Ensures a working discipline and a smooth teamwork
- Maintain staff knowledge by ensuing all staff have completed in-house training and workbooks
- Support and collaborate with staff, offering constructive feedback to sustain a consistent high level of service
- Liaise with heads of departments to ensure a smooth service, giving daily briefings to ensure all areas are fully informed, i.e. cover expectation
- Be available to address receptionist/hostess concerns and create a productive environment through motivation, encouragement and guidance
- Ensure departments can cope with service levels by monitoring reservations and communicating closely with seniors.
- Complete incident reports and service overview logs
- Ensure that guest check-in and checkout services are done promptly and courteously
- Allocate duties appropriately to ensure hostesses are always available for customer assistance, maintaining a balance between the reception and reservations processes
**What are we looking for?**
A Reception Supervisor at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Computer literate, including spreadsheet, excel and Quadranet System
- All food & Beverage menus
- Operation hours & upcoming events
- Bull & Bear rules & regulations (i.e. dress code, method of payment, age restrictions)
- Floor plan & table numbers
- Understanding of customer profiling and reservation management
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Excellent reading, writing and oral proficiency in English
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurant's seating/table plan Computer knowledge (Microsoft Excel, Word, PowerPoint)
Minimum of 2 Years' experience in an upscale fast paced and upscale establishment at the same capacity
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