Front Office Supervisor

6 days ago


Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 22180364

**Job Category** Rooms & Guest Services Operations

**Location** Marriott Resort Palm Jumeirah Dubai, Palm West Beach Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.



  • Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Front Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...


  • Dubai, United Arab Emirates Millennium Central Downtown Full time

    Front Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. They assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests. **What will I be doing?** As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of your daily job. A Front Office Supervisor is...


  • Dubai, United Arab Emirates Hatta Adventures LLC Full time

    Role: Front Office Supervisor Location: Hatta, Dubai (Near Oman border) Salary + Benefits (Accommodation, Food, Transportation) **Job Description**: - Ensure Outstanding customer care at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor Intern, you will assist in management of daily Front Office...


  • Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...


  • Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...


  • Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We pride ourselves on delivering exceptional experiences and outstanding service to our guests. As a prestigious 4-star hotel, we are committed to maintaining the highest standards of hospitality. We are currently seeking a dedicated and experienced Front Office Supervisor to join our dynamic team. As the Front Office Supervisor, you will play a pivotal...


  • Dubai, United Arab Emirates New grand career solution Full time

    Job description we are hiring **FRONT OFFICE SUPERVISOR** with **AUDIT** knowledge Position summary: Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and...


  • Dubai, United Arab Emirates The First Group Full time

    **Job Description**: **Job Summary**: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer...


  • Dubai, United Arab Emirates Signature 1 Hotel Full time

    We are looking for Front Office Supervisor who can join immediately. **Job Description**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanor at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person...


  • Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We Are Hiring **Front Office Supervisor** **Job Summary** **Front Office Supervisor **is responsible to plan, organize, supervise, coordinates, audits and participates in the activities of the Front Desk. **Responsibilities**: Ensure outstanding customer care at all times. Supervise the operations of the front desk to ensure an optimal level of service...


  • Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...


  • Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer...


  • Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are...


  • Dubai, United Arab Emirates Hilton Full time

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...


  • Dubai, United Arab Emirates Royal Central Hotel Full time

    As Front Office Supervisor you will oversee daily operation of the Front Office team while ensuring an exceptional guest journey. Providing exceptional customer service and creating memorable experiences for our guests. What you will be doing: - Overseeing daily front desk operations - Ensure all team members adhere to standard operating procedures -...


  • Dubai, United Arab Emirates MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Dubai, United Arab Emirates The First Group Full time

    Overview: Embark on a fulfilling career dedicated to delivering exceptional guest experiences at Grand Heights Hotel Apartments. Nestled in the lively Barsha Heights district, Grand Heights Hotel Apartments offers a variety of studios and one-bedroom apartments suited for short-term adventurers and long-term residents alike. Coupled with the conveniences of...