Assistant Manager, Front Office
5 months ago
Assistant Manager, Front Office - One&Only One Za'abeel
(8382)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
**About the Role**:
As the Assistant Manager, Front Office, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services. You will be responsible for supervising and supporting the front office team, maintaining high standards of customer service, and maximizing guest satisfaction. This position requires exceptional organizational skills, a keen attention to detail, and the ability to thrive in a fast-paced, dynamic environment.
**Role Responsibilities**:
- Assist the Front Office Manager in overseeing daily operations, including guest registration, room assignments, and check-out procedures
- Train and mentor front office staff to deliver exceptional service and uphold brand standards
- Handle guest inquiries, complaints, and special requests promptly and professionally
- Ensure accurate and efficient billing procedures, including the proper handling of cash and credit card transactions
- Coordinate with other hotel departments to ensure seamless guest experiences
- Monitor room availability and manage reservations effectively
- Assist in managing and optimizing occupancy rates and room revenue
- Prepare and analyze reports related to front office operations and guest feedback
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and employees
- Assist in conducting regular staff meetings and training sessions
**Key Skills and Qualifications**:
- Bachelor's degree in Hospitality Management or related field (preferred)
- Previous experience in a front office supervisory or managerial role within a luxury hotel environment
- Strong knowledge of hotel front office operations, including reservations, check-in/check-out procedures, and guest services
- Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
- Proven leadership abilities, with the capability to motivate and inspire a team
- Exceptional problem-solving and decision-making skills
- Proficient in hotel property management systems (PMS) and other relevant software
- Detail-oriented with a strong focus on delivering exceptional customer service
- Fluency in English (additional languages are a plus)
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
-
Assistant Manager
5 months ago
Dubai, United Arab Emirates Hyatt Regency Dubai Full timeSummary - You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. - The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
-
Assistant Manager Front Office
3 months ago
Dubai, United Arab Emirates Hyatt Regency Dubai Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates Hilton Full timeAssist the Front Office Manager tooversee the entire Front Office operation to maintain highstandardsAssist the Front Office Manager toevaluate levels of Guest satisfaction and monitor trends, with afocus on continuous improvementEnsure regularand VIP Guests are recognised and that the Front Office departmentoperates with a sales attitude and promotes the...
-
Assistant Manager
6 months ago
Dubai, United Arab Emirates Hyatt Regency Dubai Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates BANYAN TREE Full time**Company Description** Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10...
-
Assistant Manager Front Office
5 months ago
Dubai, United Arab Emirates Hyatt Regency Dubai Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...
-
Front Office Assistant
5 months ago
Dubai, United Arab Emirates Apt Resources Full time**FRONT OFFICE ASSISTANT**: **Job ID **:2866 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 1,600.00 - 1,600.00 **Other Benefits **:Accommodation, transportation, service charge, health card insurance, air ticket and other hotel benefits **GCC Driving License...
-
Assistant Manager, Front Office
1 month ago
Dubai, United Arab Emirates Bab Al Shams Desert Resort Full timeAssistant Manager, Front Office (13649) Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where...
-
Front Office Assistant Manager
5 months ago
Dubai, United Arab Emirates Recruit for Africa Full time**Front Office Assistant Manager | Dubai | New Opening Ultra Luxury Hotel**: We are looking for an experienced **FRONT OFFICE ASSISTANT MANAGER** to join the team of new opening, ultra-luxury hotel in Dubai. Our client is one of the most seek employers in the UAE in the hospitality industry. Their hotels are an architecture pieces of art with Food and...
-
Assistant Manager
5 months ago
Dubai, United Arab Emirates Grand Hyatt Dubai Full timeSummary - To assist revising and updating of the Departmental Operations Manual on an as needed basis. - To maintain the Daily Log Book. - To assist in planning the weekly roster and work schedules to ensure that the work place is adequately staffed to handle the level of business. - To maintain the work place bulletin board. - To submit all guest / staff...
-
Assistant Front Office Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time**Duty Manager for Kempinski Hotel Mall of the Emirates**Under the supervision of the Front Office Manager, the successful candidate will be responsible for the smooth operation of the Front Office department. Key responsibilities include overseeing daily operations, ensuring compliance with Kempinski Health & Safety Policy, and providing exceptional guest...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeSCOPE AND GENERAL PURPOSE Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or...
-
Assistant Manager Front Office
5 months ago
Dubai, United Arab Emirates Andaz Dubai The Palm Full timeSummary As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24039579 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeTo be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeTo be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...
-
Assistant Manager Front Office
4 weeks ago
Dubai, United Arab Emirates Hyatt Place DubaiJumeirah Full timeSummary The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24024789 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Additional Information** (Sheraton Mall of The Emirates) **Job Number** 24031633 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...
-
Assistant Front Office Manager
5 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 23198327 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...