Assistant Front Office Manager

3 months ago

Dubai, United Arab Emirates Hilton Full time

Assistant Front Office Manager - Waldorf Astoria Dubai Palm Jumeirah

An Assistant Front Office Manager with Waldorf Astoria Hotels and Resorts assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it's with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for

  • Assistant Manager

    4 months ago

    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary - You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. - The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...

  • Assistant Manager Front Office

    1 month ago

    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...

  • Assistant Front Office Manager

    4 months ago

    Dubai, United Arab Emirates Hilton Full time

    Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standardsAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes...

  • Assistant Front Office Manager

    4 months ago

    Dubai, United Arab Emirates Hilton Full time

    Assist the Front Office Manager tooversee the entire Front Office operation to maintain highstandardsAssist the Front Office Manager toevaluate levels of Guest satisfaction and monitor trends, with afocus on continuous improvementEnsure regularand VIP Guests are recognised and that the Front Office departmentoperates with a sales attitude and promotes the...

  • Assistant Manager Front Office

    4 weeks ago

    Dubai, United Arab Emirates Hyatt Regency Full time

    Organization- Hyatt Regency DubaiSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the...

  • Assistant Manager Front Office

    4 weeks ago

    Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

    You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the...

  • Assistant Manager

    4 months ago

    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...

  • Assistant Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

    Job Summary:The Assistant Manager - Front Office is a key role within the hotel operations team, responsible for assisting the Assistant Front Office Manager in managing the day-to-day operation of the Front Desk.Key Responsibilities:Assist in the efficient running of the department in line with Hyatt International's Corporate Strategies and brand...

  • Assistant Front Office Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Emirates Grand Hotel Full time

    We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Emirates Grand Hotel. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front office department.Key Responsibilities:Assist the Front Office Manager in all aspects...

  • Assistant Front Office Manager

    5 months ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans and running of training sessions for all Front Office team members. You will help to ensure that all brand and...

  • Assistant Front Office Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates DubaiFreeClassified Full time

    Assistant Front Office Manager Job in DubaiWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team in Dubai. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring seamless day-to-day operations.Key...

  • Assistant Manager Front Office

    4 months ago

    Dubai, United Arab Emirates Hyatt Regency Dubai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front...

  • Assistant Front Office Manager

    4 months ago

    Dubai, United Arab Emirates BANYAN TREE Full time

    **Company Description** Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10...

  • Front Office Assistant

    3 months ago

    Dubai, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE ASSISTANT**: **Job ID **:2866 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 1,600.00 - 1,600.00 **Other Benefits **:Accommodation, transportation, service charge, health card insurance, air ticket and other hotel benefits **GCC Driving License...

  • Assistant Manager, Front Office

    4 months ago

    Dubai, United Arab Emirates One&Only One Za’abeel Full time

    Assistant Manager, Front Office (8382) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...

  • Front Office Assistant Manager

    4 months ago

    Dubai, United Arab Emirates Recruit for Africa Full time

    **Front Office Assistant Manager | Dubai | New Opening Ultra Luxury Hotel**: We are looking for an experienced **FRONT OFFICE ASSISTANT MANAGER** to join the team of new opening, ultra-luxury hotel in Dubai. Our client is one of the most seek employers in the UAE in the hospitality industry. Their hotels are an architecture pieces of art with Food and...

  • Assistant Front Office Manager

    4 months ago

    Dubai, United Arab Emirates Oaks Hotels Full time

    Company Description Themes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by. For travelers seeking freedom, independence, and space. Oaks...

  • Assistant Manager Front Office

    2 months ago

    Dubai, United Arab Emirates One&Only Resorts Full time

    Assist the Front Office Manager in overseeing daily operations, including guest registration, room assignments, and check-out proceduresTrain and mentor front office staff to deliver exceptional service and uphold brand standardsHandle guest inquiries, complaints, and special requests promptly and professionallyEnsure accurate and efficient billing...

  • Assistant Manager

    3 months ago

    Dubai, United Arab Emirates Grand Hyatt Dubai Full time

    Summary - To assist revising and updating of the Departmental Operations Manual on an as needed basis. - To maintain the Daily Log Book. - To assist in planning the weekly roster and work schedules to ensure that the work place is adequately staffed to handle the level of business. - To maintain the work place bulletin board. - To submit all guest / staff...

  • Assistant Front Office Manager

    3 months ago

    Dubai, United Arab Emirates SWISSOTEL Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...