Guest Relation Executive

2 months ago


Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints.
- Provide personalized assistance and anticipate guest needs throughout their stay, ensuring their comfort and satisfaction.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Handling guest complaints and concerns in an efficient and timely manner.
- Providing information regarding the Hotel, town attractions, activities etc.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Adhere to strict staff grooming and hygiene standards.

**Requirements**:

- Education: Minimum Bachelor’s Degree or Diploma.
- Minimum **5 years** of prior experience in Hotel Industry.
- Positive attitude and outgoing personality is essential.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.

**Salary: From AED 2000 per month.**

**Arabic Language is MANDATORY.**

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Arabic (required)



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