Room Service Order Taker

2 weeks ago


Abu Dhabi, United Arab Emirates RIXOS Full time

**Company Description**
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

MAIN DUTIES AND RESPONSIBILITIES:
1.1.1 Ensure all F & B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
1.1.1 Perform as per Rixos standards.
1.1.2 Be fully aware of the Rixellence for the day
1.1.3 Proper grooming at all times
1.1.4 Attend training classes as per schedule
1.1.5 Show fullest cooperation and respect within the team and other departments
1.1.6 Is aware of the daily activities and has product knowledge of all the hotel facilities
1.1.7 To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
1.1.8 To be well informed about special functions and events held in the hotel on a daily basis.
1.1.9 To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
1.1.10 To ensure that the product standards are followed as trained.
1.1.11 When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
1.1.12 Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.
1.1.13 Responsible for opening and closing the check.
1.1.14 To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.
1.1.15 Full knowledge of menu items
1.1.16 Clean the order taker’s booth.
1.1.17 Follows the standard orders of the long stay guests.
1.1.18 To use guest names whenever appropriate.
1.1.19 Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
1.1.20 He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
1.1.21 Other duties as assigned.Assist in Task Force Teams for new openings.
1.1.22 Carry out any other reasonable task (which may not be stated here) as requested.

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

2.1.1 Be proactive and use good judgement when dealing with challenging situations
2.1.2 Act with professionalism and integrity
2.1.3 Be transparent in your motives, methods and expected results
2.1.4 Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
2.1.5 Conduct business honestly & fairly
2.1.6 Keep sensitive information confidential

**Qualifications**

**Additional Information**
- ** Competitive Salary and Compensation**:

- Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
- ** Training and Development Opportunities**:

- Access to training programs and development opportunities to enhance skills and advance within the company.
- ** Career Advancement**:

- Opportunities for career growth and advancement within the Rixos Hotels group.
- ** Health and Wellness Benefits**:

- Comprehensive health insurance coverage.
- ** Employee Recognition Programs**:

- Recognition programs to acknowledge and reward outstanding performance and dedication.
- ** Work-Life Balance**:

- Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
- ** Uniforms and Dress



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