Order-taker - Conrad Abu Dhabi Etihad Towers Hotel

2 days ago

Abu Dhabi, United Arab Emirates Hilton Full time

An Order-Taker is responsible for servicing room service operations to deliver an excellent Guest and Team Member experience while optimising sales and controlling costs.

**What will I be doing?**

Specifically, you will be responsible for performing the following tasks to the highest standards:

- Ensure compliance of brand standards
- Responsible for answering all telephone calls and prioritizing said calls
- Should have very good telephone etiquettes
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
- Should have good knowledge of room service menu's and on going promotions in other F&B outlets
- Be knowledgeable of all services, facilities and products offered by the hotel
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders and product availability
- Ensure proper appearance and grooming while on duty

**What are we looking for?**

An Order-Taker serving Conrad Abu Dhabi Etihad Towers is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a similar role
- Negotiation and influencing skills
- Positive attitude
- Excellent communication skills
- Ability to work under pressure
- Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience within the hospitality industry
- Previous experience in room service

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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