Housekeeping Order-taker at Holiday Inn Abu Dhabi
1 week ago
**About Us**
At **Holiday Inn® Hotels & Resorts,** our job is to bring the joy of travel to everyone. That’s where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.
**Holiday Inn Abu Dhabi, **is looking for an efficient and team-oriented Housekeeping Supervisor to join our dynamic team Holiday Inn is the first of its brand in Abu Dhabi, featuring 203 modern and stylish rooms and a wide variety of food & beverage outlets. Indulge in a variety of International flavors at the Silk Route Café. For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline. Visit Hubbly Bubbly, our shisha café, for a traditional Arabic experience under the stars. For Sushi lovers, SushiSan offers sushi as it should. Stock Burger Co. is a new casual dining concept defined by a perfect and always appealing pairing: premium burgers, craft brew, and all, in addition to meeting rooms and banqueting facilities.
**What’s the job?**
Working as a **Housekeeping Order-taker**, you will ensure all housekeeping team members are promptly and accurately informed about guest arrivals, profiles, & special requests. You will manage the day-to-day calls and dispatch of all requests - either for engineering maintenance work orders or coordinating with Front Office for pre-blocking rooms, you must maintain effective communication with other departments. You’ll have ambition, talent, and some essential skills. We’re seeking someone passionate about creating great guest experiences for this vital role.
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
- Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.
- Monitor daily arrivals according to occupancy report in co-ordination with the Laundry and Housekeeping management.
- Upkeep Holiday Inn brand guidelines and standards of service and operation and strictly adhere to LQA standards and guest comments.
- Answer the telephone promptly and courteously and log down all incoming messages.
- Input into Housekeeping dispatch system all requests; and relay the dispatch messages promptly ensuring that all the information given is accurate and complete, including engineering maintenance works.
- Ensure tracking and monitoring of pending requests.
- Ensure the proper handling of keys and follow up on key signing in and out; and report to security and Executive Housekeeper all lost keys/ devices or broken keys/ devices
- Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBC
- Receive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.
The above is intended to provide an overview of the role and responsibilities of a Housekeeping Order-taker cum Coordinator at Holiday Inn Abu Dhabi. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
**What we need from you**
High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Computer/Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. Also familiar with various hotel systems including POS, PMS and CRM platforms. Have the knowledge of IHG Way of Clean and its policies on room allocation etc.
You must meet the legal requirements to work in the UAE**_._**
**What we offer**
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.
Don't quite meet every single requiremen
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