Unit Head IT Support Services

6 months ago


AlAyn, United Arab Emirates Talent Pal Full time

**Job Description**:
The Unit Head IT Support Services will lead a team of Support specialists and ensure that end users are receiving the appropriate assistance with a high degree of customer satisfaction. The service manager is responsible for providing advanced technology consulting and support to the staff, students and faculty of the UAEU and will manage all Client Assets, Client Capacity Management, and End User Communications as well as support. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. Work involves a considerable amount of creativity, perception and independent action including significant independent judgment. The position will mainly focus to manage these tasks within DoIT & administrative units of UAEU. The individual will have specific duties accordingly and will fulfill and coordinate with DoIT & UAEU administration, external vendors, and act as centrally for ITSS department to facilitate the overall operation.

Minimum Qualifacation

The Unit Head, IT Support Services will work closely with all IT stakeholders to perform the following tasks using a combination of solid operational practices, strong analytical and problem-solving skills, and teamwork techniques: Manage the daily operations of IT Support Specialist team by managing and scheduling resources, and providing training and mentoring to the team. Lead a team responsible for researching and resolving technical problems, responding to requests for technical support, documenting and tracking. Works as an operational liaison between UITS and all College and Divisional IT support staff on hardware and software issues. Change/Release/Deployment Management and Project Management to End User Computing Environment. Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. Collaborate with other departments to identify and/or procure Service tools for internal staff and external clients. Oversees maintenance of desktop management toolset and security for desktop systems. Communicate important information to support technicians such as special procedures and information about hardware and software Meet regularly with area stakeholders (Managers, Directors, etc.) to determine how to improve upon service delivered by IT. Collaborate with other functional and regional teams to ensure consistent service levels are met Develop budgets, and manage spending to ensure costs are balanced with established goals Deliver on defined service level agreements and key performance indicators. Personally handle client issues and communication where sensitive issues are involved. Train, coach and mentor support specialist and other junior staff. Manage Purchasing and deployment tasks Select and implement industry standard tools to leverage productivity and quality in delivery of services. Manage the process of providing customers with software, hardware support and consultation for College computing labs and to University’s staff and faculty. Oversea the preparation of Technical Specifications/ evaluation / report before and after the purchase of any computer related items required by the end users. Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary. Manages the delegated administration of Active Directory tasks. Manages the maintenance of the Unit’s petty cash. Provides reports regarding customer’s requirements and problems. Responsible to adhere with all information security policies and procedures of the University. Other duties as assigned.

Preferred Qualifacation
- Bachelor degree in IT field is required. Requires 5+ years of experience in a technical capacity supporting End-user computing Infrastructure. Requires 3+ years of prior IT supervisory experience with proven experience managing PC support in a call center environment and knowledge of the disciplines that lie behind.

Excpected Skills

Expert skills in analyzing and monitoring hardware and UNIX/Linux /MAC and MS Windows Server operating-system environments and problem solving aptitude. Good knowledge of Network infrastructure and programming issues sufficient to administer hardware, OS environments, and software environments for enterprise systems. Strong technical knowledge in the areas of Microsoft Windows, hardware, Citrix, VPN, remedial software, MAC and Office. Good knowledge and Experience with disaster recovery systems. Experience with ITIL Service Delivery standard in an enterprise environment. Demonstrated experience implementing processes/systems in a growing IT environment. Ability to work in a fast moving and evolving environment. Ability to learn rapidly and adapt to a changing technical environment. Strong communic



  • Al-Ayn, United Arab Emirates United Arab Emirates University Full time

    Job Description The Unit Head IT Support Services will lead a team of Support specialists and ensure that end users are receiving the appropriate assistance with a high degree of customer satisfaction. The service manager is responsible for providing advanced technology consulting and support to the staff, students and faculty of the UAEU and will manage...

  • Head Waiter

    6 months ago


    Al-Ayn, United Arab Emirates Comolounge Full time

    Position: Head Waiter Location: Como lounge, Al Ain Como is a high-end cafe known for exceptional service and exquisite menu offerings. We seek an experienced Head Waiter to lead our team and maintain our market-leading standards. **Responsibilities**: - **Lead & Supervise**: Manage waitstaff, schedule shifts, and conduct training. - **Customer...

  • Continental Chef

    4 months ago


    Al Quoz, United Arab Emirates SEATTLE SUPPORT SERVICES Full time

    Preparation, cooking and presenting Continental dishes - Assist with stock ordering and monitoring procedures - Maintain high standards of food hygiene and health & safety at all times - Participate fully in all meetings, training and forums - Take responsibility for your own personal development - Demonstrate excellent food preparation practices, portion...

  • Head Barista

    6 months ago


    Al-Ayn, United Arab Emirates Comolounge Full time

    **Position**: Head Barista Como lounge - Al Ain **About Us**: [Name of Cafe] is a top-tier cafe known for its exceptional coffee, high-quality service, and inviting atmosphere. We are seeking an experienced and passionate Head Barista to lead our coffee team and ensure every cup served meets our exacting standards. **Responsibilities**: - **Team...

  • Head Baker

    6 months ago


    Al-Ayn, United Arab Emirates Comolounge Full time

    **Position**: Head Baker **Location**: Como lounge **About Us**: Como lounge is a distinguished cafe known for its high-quality baked goods and exceptional service. We are seeking a skilled and creative Head Baker to lead our baking team and produce an array of delicious pastries, bread, and other baked items. **Responsibilities**: - **Baking...

  • Head Baker

    3 months ago


    Al-Ayn, United Arab Emirates Comolounge Full time

    **Position: Head Baker** **Location: Como lounge** **About Us**: Como Lounge is a distinguished cafe known for its high-quality baked goods and exceptional service. We are seeking a skilled and creative Head Baker to lead our baking team and produce an array of delicious pastries, bread, and other baked items. **Responsibilities**: **Baking...

  • Sous Chef

    3 months ago


    Al Quoz, United Arab Emirates SEATTLE SUPPORT SERVICES Full time

    Assist the Head Chef in daily kitchen operations. - Supervise and train kitchen staff. - Oversee food preparation, ensuring quality and presentation. - Help develop menus and specials. - Manage inventory, control costs, and minimize waste. - Ensure compliance with food safety standards. - Maintain smooth communication with staff Pay: From AED2,000.00 per...

  • Head Barista

    7 months ago


    Al-Ayn, United Arab Emirates Reap HR Consultancy Full time

    We are looking to hire a **Head Barista** for one of our clients (a coffee shop). To qualify for the position, you must have **3** **-5 years of experience** and should be familiar with the food industry. **Requirements**: - Greeting customers and delivering excellent customer service. - Preparing coffees and other beverages to a high standard of taste...

  • Head of Prep School

    7 days ago


    Al-Ayn, United Arab Emirates Brighton College Al AinUnited Arab Emirates Full time

    **Salary**: The position comes with an attractive salary and a competitive package including medical cover, flight allowance, housing and free child school places. **Job type**: Full Time, Permanent **Start date**: 17 January 2025 **Job overview**: We are looking for an educational leader with the energy and vision to lead this world-class academic...

  • Head Barista

    1 month ago


    Al-Ayn, United Arab Emirates Context cafe Full time

    We are seeking a passionate and skilled Head Barista to lead our café. This role involves overseeing all aspects of coffee and beverage operations, including barista training, quality and control, Inventory management & customer service. strong leadership skills and a commitment to delivering exceptional customer experience. Job Responsibilities Ensure...


  • Al-Ayn, United Arab Emirates Teach Away Full time

    Contract Length: 2 years Number of Vacancies: 1 Student Level: - All Levels - University Graduate, Licensed Teacher **Requirements**: - Education Required: Bachelor - Minimum Teaching Experience: 2 years of teaching experience - Major: Special Education - Required Certificates: - Teaching Credential/License- Other Certification- A minimum of IELTS 6 or...

  • Head Baker

    3 months ago


    Al-Ayn, United Arab Emirates Comolounge Full time

    **Position**:Head Baker **Location**:Como lounge **Job Type**:Full-time **About Us**: Como Lounge is a distinguished cafe known for its high-quality baked goods and exceptional service. We are seeking a skilled and creative Head Baker to lead our baking team and produce an array of delicious pastries, bread, and other baked...


  • Al-Ayn, United Arab Emirates United Arab Emirates University Full time

    Job Description The Academic Affairs Executive position provides comprehensive administrative support by managing schedules, handling correspondence, organizing files, and facilitating communication within the organization. This includes participating in the development of work plans, supervising the execution of tasks in the academic affairs unit,...

  • Civil Foreman

    1 month ago


    Al-Ayn, United Arab Emirates Engineering Unit General Contracting Full time

    **Job Description and Responsibilities** - The point of contact between the construction workers and Project Manager. - Oversee the work of the workers to ensure that it is being carried out as per plan. - Ensure risk assessment / job hazard analysis is done in advance of commencement of activities and ensuring all preventive control measures are in place. -...

  • Head Chef Hot Side

    6 months ago


    Al-Ayn, United Arab Emirates Comolounge Full time

    Head Chef for Breakfast **About Us**: Como is a renowned cafe celebrated for its exceptional breakfast offerings and superior service. We are seeking a talented and innovative Head Chef for Breakfast to lead our breakfast service and elevate our menu with creative and delicious options. **Responsibilities**: - **Menu Development**: Create and continuously...

  • Head Nurse

    3 months ago


    Al-Ayn, United Arab Emirates ONE LIFE MEDICAL CENTER Full time

    To manage the day to day running of the clinic. - Responsible for the communication with all levels of staff to ensure efficient functioning of the department and promoting a good sense of teamwork and involvement. - Efficient and effective management of the Dental Nurses within the department ensuring Divisional policies and procedures are adhered to e.g.,...

  • Head Nurse

    1 month ago


    Al-Ayn, United Arab Emirates W T S FACILITY MANAGEMENT LLC Full time

    **ROLES & RESPONSIBILITIES**: **Management**: 1. To be responsible for the organization and management of nursing duties and day to day operational tasks. 2. To support staff, patients and their families. 3. Responsible for staff allocation to ensure adequate staffing and skill mix. 4. Ensure fair distribution of workload between staff. 5. Responsible...

  • Arabic Head Chef

    1 month ago


    Al-Ayn, United Arab Emirates REFILL ROASTERY Full time

    **Applicants Note**: **This position is for Refill Roastery client, Refill does not charge any recruitment fee or collect money from the applicant.** Manage all aspects of kitchen operations, including menu planning, staff management, ordering supplies, and overseeing food preparation. - **Menu Creation**: Developing new recipes and updating the menu to...

  • Head Chef

    2 months ago


    Al-Ayn, United Arab Emirates Comolounge Full time

    Position: HEAD CHEF Location: Como Lounge - Al Ayn, Abu Dhabi **Job Summary**: As the Head Chef, you will be responsible for overseeing all aspects of the kitchen operations, ensuring the highest standards of food quality, hygiene, and customer satisfaction. **Key Responsibilities**: - **Menu Development**: Create, update, and refine a diverse and...


  • Al-Ayn, United Arab Emirates ETHOS COFFEE Full time

    Barista / Head Barista Urgent Hiring (Male / Female) **Responsibilities &Requirements**: **Barista / **Barista / Head Barista **Responsibilities &Requirements**: **Barista** - Previous experience as a Barista or in a similar role - Expert in preparing various Specialized coffee - Carry a sound knowledge of specialty coffee & Coffee beans - Prepare and...