Customer Service and Sales Officer-hourly Paid

3 weeks ago

Dubai, United Arab Emirates British Council Full time

Customer Service and Sales Officer-Hourly Paid

**Date**:22 Jan 2024

**Location**: Dubai, Middle East and North Africa, AE

Sharjah, Middle East and North Africa, AE

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Contract**: Hourly Paid (Non-Permanent Worker)

**Location**: United Arab Emirates, Dubai and Sharjah

**Start Date**: As soon as possible

**Company**: British Council

**Role Purpose**

The post holder will act as British Council’s ambassador, providing a seamless customer experience to customers and students in handling enquiries about British Council English language and Examination services, meeting agreed targets, objectives, and Key Performance Indicators (KPIs).

**Role Context**

The Customer Service and Sales Officer role role falls under the Customer Management function whose mission it is to create advocates, and to win and retain customers by supporting, coaching, and partnering with them across their journey with the British Council. This work is very crucial in sustaining our commercial businesses - specifically, the English and Examinations businesses, and our overarching cultural relations mission.

This role supports the English and Exams Business plans, in particular its B2C sales plan (and targets) and contributes to its achievement in UAE.

**Main Accountabilities**

**Day to Day Customer service delivery**
- Provide a consistent and positive customer experience in line with the Global Customer Service Strategy and relevant corporate standards and polices
- Deliver accurate information to customers and manage their expectations to ensure a smooth customer journey
- Ensure the standard response bank is regularly refreshed to respond to customer queries
- Carry out all reception and registration duties in line with relevant corporate standards and policies. All physical spaces accessible to customers should reflect the British Council brand
- As the frontline of the British Council, to ensure that dress sense and tone of voice is representative of the organisational brand values and standards
- Participate in British Council activities as and when they occur, providing an effective presence, and ensuring that corporate requirements are met whenever activity takes place
- Record all forms of customer data and records accurately via agreed online and offline tools
- Contribute to the Voice of the Customer programme by regularly sharing weekly insights and comments gathered from customers through formal and informal channels
- Maintain an up-to-date contact database of all our customers, in relevant segments, within agreed CRM procedures
- Support delivery of high quality, up to date training and testing for young learners and adults
- Ensure that all interactions are as per Exams and Teaching Centre standards and Corporate Child protection and Safe-Guarding policies

**Sales**
- Be accountable for agreed individual income and conversion targets on a monthly basis
- Build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements
- Be the single point of contact for assigned opportunities, guiding them through the journey from first enquiry to final sale
- Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions.
- Maximise conversion rates of enquiries to sales figures by communicating features and benefits of British Council offers, convincing and influencing prospects to enrol/ register
- Closely monitor and track conversion rates and achieve daily and monthly targets defined at centre level. Strive to improve conversion rate by keeping abreast of all changes to offering, observing classes, sharing insight with business teams regarding reasons for drop off and handling objections effectively
- Maximise opportunities for cross-selling and up-selling
- Proactively follow up customers who do not register after enquiry / consultation and gather information which can be used for future marketing purposes and/or service improvements
- Responsible for building own product knowledge through interaction with product managers and using learning portal

**Support to Teaching Centre**
- To provide energy and purpose in following the Marketing Action Plan and Academic Quality Plan in agreement with the CSM and Teaching Centre Manager with a view to achieving student and t

  • Customer Service Agent

    2 months ago

    Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full time

    Hello Applicants, Greetings! We need a call center agent for our office, who is well versed with using the systems and is a Arabic (Native) speaker with the excellent ability to speak FLUENT English. It is a MUST!!! The applicants need to be FEMALE since the job description demands this criteria. Thank you for your interest in advance. **Salary**:...

  • Customer Service Officer

    3 days ago

    Dubai, United Arab Emirates Hoerbiger Full time

    **We offer** - An international, friendly, and dynamic team - A health-promoting work environment - Diverse roles and responsibilities - Various development opportunities - Dynamic, team-oriented work environment with opportunity for advancement - Our robust benefits package includes Medical/Dental/Maternity insurance, company paid Short - & Long-Term...

  • Customer Service Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Hoerbiger Full time

    The roleThe Customer Service Officer provides sales, technical and administrative support to the CSR Manager and Sales department. Responsible for all aspects of Customer Service in the allocated countries, support in key sales functions, reviewing and managing end to end orders, communicating delivery status, and managing sales back-office operation to...

  • Customer Service Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Hoerbiger Full time

    We offer An international, friendly, and dynamic team A healthpromoting work environment Diverse roles and responsibilities Various development opportunities Dynamic, teamoriented work environment with opportunity for advancement Our robust benefits package includes Medical/Dental/Maternity insurance, company paid Short- & Long-Term Disability coverage, paid...

  • Sales Officer

    2 weeks ago

    Dubai, United Arab Emirates Banking Sales Full time

    This is a full-time on-site role for a Sales Officer at our NBFC located in Dubai. As a Sales Officer, you will be responsible for identifying potential clients, maintaining relationships with current clients, and achieving sales targets by promoting our financial products and services. You will also be responsible for conducting market research, analyzing...

  • Paid Training Customer Support Specialist

    1 month ago

    dubai, United Arab Emirates Jooble Full time

    Paid Training Customer Support Specialist Paid Training Customer Support SpecialistWe are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's websiteSykes and Sitel are now Foundever At...

  • Paid Training Customer Support Specialist

    3 weeks ago

    dubai, United Arab Emirates Jooble Full time

    Paid Training Customer Support Specialist Paid Training Customer Support SpecialistWe are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's websiteSykes and Sitel are now Foundever At...

  • Paid Training Customer Support Specialist

    1 month ago

    Dubai, United Arab Emirates jooble Full time

    We are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's website Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients,...

  • Paid Training Customer Support Specialist

    3 weeks ago

    Dubai, United Arab Emirates jooble Full time

    We are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's website Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients,...

  • Customer Service Officer

    4 weeks ago

    Dubai, United Arab Emirates Hoerbiger Full time

    **The role** The Customer Service Officer provides sales, technical and administrative support to the CSR Manager and Sales department. Responsible for all aspects of Customer Service in the allocated countries, support in key sales functions, reviewing and managing end to end orders, communicating delivery status, and managing sales back-office operation to...

  • Sales & Customer Service Executive

    3 weeks ago

    Dubai, United Arab Emirates Photomart Full time

    **Sales & Customer Service Representative** We are an international Photography company based within our offices in Sheikh Zayed Road opposite the financial metro station. **Working hours** 1pm to 10pm - Monday to Friday, with 1 Hour break 11am to 3pm - Saturday Sunday off **Salary** 2500 AED per month plus monthly bonus based on monthly sales and KPI's...

  • Operations and Customer Service Assistant

    2 months ago

    Dubai, United Arab Emirates Marketelier Full time

    We are hiring for a part time Operations and Customer Service Assistant to take care of various essential tasks within the organization and to become one of the first employees of an exciting, brand-new company. Please note that this role is a part time role, with a requirement of 1-2 hours per day, and will be paid an hourly salary accordingly. This role is...

  • Paid Ads Manager

    2 weeks ago

    Dubai Marina, United Arab Emirates ARENA Capital and Consultancy Full time

    We are looking for a **Paid Ads Specialist** If you are an honest, hard-working, self-motivated superstar, keep reading. We love to work with hungry individuals with big goals, optimists, and team players who are humble yet confident. Experience is good but a willingness to learn more is priceless. If you are a great communicator and looking for an...

  • Sales and Customer Service Representative

    3 weeks ago

    Dubai, United Arab Emirates Al Saheeh Group Full time

    The Sales and Customer Service Representative shall be the first point of contact for our FM services. The employee will be required to: - Convert enquiries to paid customers. - Pitch and approve additional services as per customer requirements. - Inform customers about newly launched services, offers and other company updates using communication systems -...

  • Receptionist/customer Service

    3 weeks ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Financial Service is Urgently Looking For Receptionist cum Customer care executive Interview Date: 31/08/2023 Interview Time Between 11:00Am to 01:00PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job profile: Relationship Officer/ Tele...

  • Customer Service Representative

    3 weeks ago

    dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...

  • Customer Service Representative

    1 week ago

    Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...

  • Budget Analyst

    1 week ago

    Dubai, Dubai, United Arab Emirates National Park Service Full time

    About the Job:Position: SupervisorLocation: Columbia, South CarolinaWorking hours: Monday to Friday, between 8am to 6pmCapitol Bridge is in need of a Supervisor to lead a team of customer service representatives. Your role will involve motivating and supervising the team to ensure they meet and exceed client expectations. As a Supervisor, you will be the...

  • Customer Sales Executive

    2 months ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Walk-in Interview on 18/11/2023 Urgently Hiring Financial Service is Urgently Looking For Customer Sales Executive Interview Date: 18/11/2023 Interview Time Between 11:00Am to 01:00 PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job...

  • Customer Sales Executive

    2 months ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Walk-in Interview on 17/11/2023 Urgently Hiring Financial Service is Urgently Looking For Customer Sales Executive Interview Date: 17/11/2023 Interview Time Between 11:00Am to 01:00 PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job...