Customer Service Officer

1 week ago


Dubai, Dubai, United Arab Emirates Hoerbiger Full time

We offer

  • An international, friendly, and dynamic team
  • A healthpromoting work environment
  • Diverse roles and responsibilities
  • Various development opportunities
  • Dynamic, teamoriented work environment with opportunity for advancement
  • Our robust benefits package includes Medical/Dental/Maternity insurance, company paid Short
- & Long-Term Disability coverage, paid Vacation, paid Holidays, paid Sick Days, competitive employee benefits

Requirements Role**:

The Customer Service Officer provides sales, technical and administrative support to the CSR manager and Sales department.

Responsible for all aspects of Customer Service in the allocated countries, support in key sales functions, reviewing and managing end to end orders, communicating delivery status, managing sales back-office operation to support front line sales, and managing contracts and agreements.

These duties will involve extensive interaction with Engineering, Sales, Production and Operations and will act as a liaison between the customer and various departments to ensure proper customer support and satisfaction.


Tasks:

  • Administration of Quotation process for Customers specifically obtaining complete data, coordinating pricing and delivery conditions
  • Administration of Sales orders for Customers specifically focusing on correctness & clear specification
  • Administration of purchasing in demanded cases
  • Administration of shipment as well as invoicing documents in demanded cases
  • Maintenance of Customer Masterdata
  • Coordination and communication with other supporting department, customers as well as suppliers
  • Administration of Complaints from Customer
  • Responsibility for completeness and correctness of maintained data
  • Responsibility for following pricing, delivery, payment, and other general rules
  • Maintenance of Material masterdata
  • Preparing of data for department reports or defined reports itself
  • Processing of daily demands and tasks given by CS manager

What you should bring with you

Looking for
a
Customer Service professional with 5-10 years' experience in an international company handling all aspects of customer service and supply chain.

Must have excellent verbal, written and interpersonal communication skills to collaborate with a highly diverse multi-cultural team.

  • Graduation in Mechanical Engineering will be an advantage
  • Demonstrated strong Service results in similar industry environment
  • ERP knowledge (SAP)
  • Excellent written and verbal communication skills,
  • Knowledge of Letter of Credit (LC),
  • Basic understanding of Commercial, legal and Trading rules/laws
  • Customer focus, organized, multitasking & strong integrity standards,
  • Proactive in process improvements
  • At least 5 years in Customer Service administration

Company Profile

HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry.

In 2021, its 5,862 employees achieved sales of 1.119 billion euros in 131 locations across 46 countries.

Our products and services are used in reciprocating compressors, gas flow control units, vehicle drives, rotating unions, explosion protection, gas-powered engines, and in automobile hydraulics.

Since 1895, it has been our ambition to deliver excellence for our customers.

As a result, we create an environment which allows our employees to develop their full potential and demonstrate initiative:
people and success go hand in hand at HOERBIGER.

Job Reference:
AE00008

  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...

  • Customer Service

    1 week ago


    Dubai, Dubai, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a Arabic Male who has experienceas a customer service:Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they...


  • Dubai, Dubai, United Arab Emirates BUZ Full time

    BUZ is looking for a Customer Service Officer with 2-3 yrs of experience who needs to presentable and be able to represent the Brand. Good spoken English, ability to manage the reception and front Office. Skilled in all MS Tools MS Excel Powerpoint.Confident and mature to be able to screen call and be able to handle the front office with efficiently.We are...


  • Dubai, Dubai, United Arab Emirates Zurich Insurance Full time

    Job Summary Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer. As a...


  • Dubai, Dubai, United Arab Emirates GMG Full time

    Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queriesFocus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer...


  • Dubai, Dubai, United Arab Emirates Hoerbiger Full time

    The roleThe Customer Service Officer provides sales, technical and administrative support to the CSR Manager and Sales department. Responsible for all aspects of Customer Service in the allocated countries, support in key sales functions, reviewing and managing end to end orders, communicating delivery status, and managing sales back-office operation to...


  • Dubai, Dubai, United Arab Emirates Duserve Full time

    Ensure chain of operations in the call center that works to understand customer problems and convey them/transfer them to the relevant work team or department. The Customer Service Executive will act as an intermediary, provide information on products/services, and resolve any issues that arise for our customers accurately and efficiently. They must be...


  • Dubai, Dubai, United Arab Emirates GMG Full time

    Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queriesFocus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer...


  • Dubai, Dubai, United Arab Emirates Air Charter Service Full time

    Ready for take off? Join Air Charter Service for a career in aviation.Working at Air Charter Service has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join usAs a Air Charter Service Customer Service Agents you will play a vital role in our airport operation and...


  • Dubai, Dubai, United Arab Emirates Oxygen Global Full time

    We are a reputed Fintech Company looking for 3 MONTHS CONTRACTUAL position for Customer Service Officer (Native ARABIC speakers with English knowledge as well )Requirements:3) Only immediate joiners please.Job Location - DubaiSalary: AED / month.Job Type: TemporaryContract length: 3 monthsSalary: AED3, AED3,500.00 per monthApplication Deadline: 28/08/2023


  • Dubai, Dubai, United Arab Emirates Maestro Capital Full time

    We are a stock brokerage company who caters corporate clients and high net worth individuals.We are looking for ambitious and energetic customer service officer to coordinate and facilitate the expansion of our clientele. Salary + High Commission Health Insurance Visa Languages English + Any of these (Arabic / Urdu / Hindi / Malayalam / Tamil / Kannada /...


  • Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Service Officer VOX Cinemas, Magic Planet, Ski Dubai and Snow Abu DhabiMajid Al Futtaim is the leading shopping mall, entertainment, retail and communities developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people,...


  • Dubai, Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    Attractive Commission Structure AvailableWe are looking for a well-spoken Telesales / Customer Service Representative with Own Visa (Only Female) to be responsible for sales over the telephone. The telesales Executive's responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and documenting...


  • Dubai, Dubai, United Arab Emirates Zurich Insurance Company Ltd. Full time

    Job Summary Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally. We are seeking a highly skilled and detail-oriented individual to join our team as Customer Service & Administrator. In...

  • Customer Service

    1 week ago


    Dubai, Dubai, United Arab Emirates IQAir AG Full time

    About IQAir IQAir AG is a worldwide leader in measuring and improving air quality. We help people lead longer, healthier lives by protecting them from air pollution and allergens at home, at work and on the go. At our Swiss Technology Center we develop and produce IoT air measurement devices and air purification systems for private, public and clinical...


  • Dubai, Dubai, United Arab Emirates Noorka Full time

    The role of the Senior Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business. This role will also monitor the orderly operation of equipment and/or rides.Role Details - Key Responsibilities And Accountabilities Customer Experience Engages with customers in polite and...

  • Customer Service

    1 week ago


    Dubai, Dubai, United Arab Emirates IQAir AG Full time

    About IQAir IQAir AG is a worldwide leader in measuring and improving air quality. We help people lead longer, healthier lives by protecting them from air pollution and allergens at home, at work and on the go. At our Swiss Technology Center we develop and produce IoT air measurement devices and air purification systems for private, public and clinical...


  • Dubai, Dubai, United Arab Emirates Fakeeh University Hospital Full time

    Customer Service Officer Jobs in Dubai | FakeehCare CareersFor More Top Organization Jobs Click HereDescription:The Customer Service Officer is responsible for providing high standard customer service and support to patient and multidisciplinary team for better outcomes. The Officer will respond to inquiries, providing necessary information about the...


  • Dubai, Dubai, United Arab Emirates Gulf Biopolymer Industries Full time

    Company DescriptionGulf Biopolymers Industries (GBI)GBI is a pioneer in The Middle East Plastics industry. We are obsessed with producing the most sustainable biopolymers in the world. Our primary and secondary products enable our customers and their entire value chains to switch from fossil-based to biomass-based, sustainable solutions. This way we actively...


  • Dubai, Dubai, United Arab Emirates Innovations Group Full time

    "We are seeking a Customer Service Representative who is fluent in Arabic and English to join our team. The ideal candidate will provide excellent customer service and support in Arabic to our valued customers.Responsibilities:Respond to customer inquiries via phone, email, and live chat in Arabic/English promptly and professionally. Provide accurate...