Restaurant Reservations Agent

3 weeks ago

Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Restaurant Reservations Agent (Full time #533321)

**Property / Office**: Emirates Palace, Abu Dhabi

**Location**: Abu Dhabi, United Arab Emirates

**Responsibilities**:

- Sells the F&B outlets through the phone to all the calling guests.
- Goes for telemarketing from our database when having special events.
- Updates chefs on special requests such as birthday cake/diet requirements, etc.
- Takes care of the special requests of the guests like arranging flowers or balloons, etc.
- Collects outlet guest survey cards and outlets collected business cards.
- Takes and fills up outlet event forms for group reservations.
- Booking management: e.g. Hours, overbooking, etc.
- Supplies and keeps outlets updated on a daily basis with all reservations received.
- In charge of the guest mailing list campaign.
- Participates in functions and activities with other outlets when required.
- Performs related duties and special projects as assigned by the superior.
- Coordinate with Waiter/ Waitress & Minibar Attendant.
- Display excellent conversation skills and selling techniques at all times.
- Responsible to take orders via telephone and ensure correct posting in the POS system for communication with the service and kitchen departments.
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotel's dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional, and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the outlets.
- Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area are kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet.
- Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
- Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.
- Undertake reasonable tasks and secondary duties as assigned by the Department Head.
- Respond to any changes in the department as dictated by the hotel management.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Projecting at all times a positive and motivated attitude and exercising self-control.
- Having a complete understanding of the monthly profit and loss statement of the department.
- Be able to lead the service and act as a role model to the team.
- Be able to ensure flawless service to the highest standards and as required by the department and the hotel.
- Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served, and the guidance of the team.

**Skills & Qualifications**:

- A diploma or college qualification is a must
- Previous experience working in a luxury hotel is required
- Previous experience working in the Middle East Region is an advantage
- Good knowledge of computer systems will be an advantage

**Advertised**: 06 Jan 2023 Arabian Standard Time
**Applications close**:

  • Restaurant Reservations Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    Restaurant Reservations Agent -Food and Beverage - Conrad Abu Dhabi Etihad Towers A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line...

  • Reservations Agent

    7 days ago

    Abu Dhabi, United Arab Emirates Bloomfields Facilities Management LLC Full time

    Job Title: Reservation Agent Location: Abu Dhabi, UAE **Job Type**: Full-Time **Job Description**: We are seeking a dynamic and customer-focused Reservation Agent to join our team at Bloomfields Holiday Homes in Abu Dhabi. The Reservation Agent will be responsible for handling all aspects of reservations for guests staying in our holiday homes, including...

  • Reservation Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Bookidia Travels LLC Full time

    A Travel agency located in Abu Dhabi, UAE need a below criteria for a reservation officers: A reservation agent typically has a wide range of responsibilities, which can include: *Making reservations and answering questions on topics such as hotel policies or flight schedules. *Resolving customer service issues and booking new reservations when...

  • Cluster Reservations Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates HILTON Full time

    As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert,...

  • Cluster Reservations Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates HILTON Full time

    As a Cluster Reservation Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, a Reservations Agent willperform the following tasks to the highest standards:Convert, quickly,...

  • Reservations Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates Rixos Hotels Full time

    Responsibilities:• Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.• Assist to book and block all...

  • Reservation Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Fairmont Bab Al Bahr - Abu Dhabi Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Restaurant Hostess

    6 days ago

    Abu Dhabi, United Arab Emirates Valgerand Nordic Grill Restaurant Full time

    We are looking for a Restaurant Hostess for our restaurant located at Mamsha Saadiyat Island, Abu Dhabi. Russian language is mandatory. Experience working with Sevenrooms reservations system is highly desirable. **Salary**: AED4,000.00 - AED5,000.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before...

  • Multi Property Reservations Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates Minor International Full time

    Job DescriptionRoles & ResponsibilitiesPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document...

  • Reservations Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23015169 **Job Category** Reservations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Guest Reservations Agent

    6 days ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23105242 **Job Category** Reservations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Sales Agent

    7 days ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    A Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Sales Agent is responsible for offering...

  • Reservation & Ticketing Agent

    1 day ago

    Abu Dhabi, United Arab Emirates Graffiti Pizzeria X Trattoria Restaurant Full time

    We need Reservation and Ticketing Officer, for Abu Dhabi. Must be well versed in both English and Arabic language Proven customer service experience for at least two years in the UAE is advantage Friendly, and charming personality Knowledgeable in handling POS, cash and card payment, events booking and good telephone etiquette. Knows how to handle...

  • Reservations Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.Promote the Hotel’s (and IHG generally) products and services.Maintain a high level of product and service knowledge about all IHG Hotels in your region.Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping...

  • Reservation Agent

    6 days ago

    Abu Dhabi, United Arab Emirates Al Manzel Hotel Apartments LLC - AUH Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Restaurant Hostess

    4 weeks ago

    Abu Dhabi, United Arab Emirates The Six Hospitality Group Full time

    WE ARE BRANCHING OUT IN ABU DHABI! Relocation is a must. We are a Hospitality Group in Dubai UAE. We are located in the heart of Dubai, right in front of the iconic Burj Khalifa! Our mission is to bring people together and reconnect through food experience that we offer in our Cafes/Restaurants. As a company, we believe in fostering a positive and inclusive...

  • Hostess for Restaurant

    3 weeks ago

    Abu Dhabi, United Arab Emirates Restaurants, Cafes & Entertainment Centers at EDAM Group Co. Full time

    Warmly greeting and welcoming guests upon their arrival with a friendly and professional demeanor.Escorting guests to their assigned tables and ensuring their comfort.Efficiently managing the reservation system, coordinating with the kitchen and floor staff to ensure smooth seating.Handling telephone inquiries, booking reservations, and providing information...

  • Guest Reservations Agent

    6 days ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23158544 **Job Category** Reservations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Start Your Journey With Us** From the very first opening of the St....

  • Food Beverage Reservations Clerk

    2 weeks ago

    Abu Dhabi, United Arab Emirates ROTANA hotel Full time

    Receive restaurant reservations and ensure maximum up sellingPrepare reservation update dailyEnsure that Guest Comment Cards data are being recordedRegularly send HTML and other promotional materials to the databaseUpdate regularly the Food & Beverage databaseHandle telephone inquiries regarding the promotions run by the restaurants in a polite and courteous...

  • Telecaller - Arabic Restaurant

    4 days ago

    Abu Dhabi, United Arab Emirates Al Ikhlas General Trading Full time

    Roles & Responsibilities: - Make outbound calls to potential customers for reservation confirmations, special promotions, or feedback collection. - Handle inbound calls from customers, providing information about the menu, reservations, and answering inquiries. - Take and manage reservations over the phone, ensuring accurate recording of details. -...