Cluster Reservations Agent

4 weeks ago


Abu Dhabi, United Arab Emirates HILTON Full time


As a Cluster Reservation Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, a Reservations Agent willperform the following tasks to the highest standards:

  • Convert, quickly, inquiries intocontracted business
  • Respond, positively, tosales inquiries to develop future salesleads
  • Identify sales leads, asappropriate
  • Respond to all customers in ahighly professional manner, including ensuring all reservations arecompleted accurately and to the Guest'sexpectation
  • Provide prompt and efficientservice while maintaining the hotels brandstandards


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