Guest Service Agent

3 months ago

Ras alKhaimah, United Arab Emirates MOVENPICK Full time

**Company Description**
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
**Job Description** Guest Service Agent**
You are the beginning of an exceptional guest experience. As a Guest Service Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

**What you will be doing**:

- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system

**Qualifications** Your experience and skills include**:

- Should have min. 2 years experience as Reservations Agent / Telephone Operator for a 5 Star Hotel/Resort in UAE
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera will be preferred
- Strong interpersonal and problem solving abilities
- Multi-lingual i.e. Russian/ Arabic language would be a plus

**Additional Information** Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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