Guest Service Agent

5 months ago


Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

Give a warm welcome and check in guests
- Check out of departing guest in accordance with the hotel standards
- Becomes familiar with names of V.I.P., complimentary, and pre-registered guests at the start of each shift by reviewing report provided by Front office Management.
- Remains calm and pleasant when speaking with Guest; Guest is listened to attentively.
- Informs appropriate department of complaint.
- Informs F.O. Duty Manager of all complaints.
- Knows any special programs/packages/discounts, (Uses the Shift Supervisor as a reference source).
- Understands the various rates as applied to different room types and Packages.
- Guest service agent is completely familiar with all room types (including Suites and the Components and location of each).

**Experience**:

- Hotel: 1 year (preferred)
- Guest Service Agent: 1 year (preferred)

**Language**:

- English (preferred)


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