Reservation Agent
6 days ago
A Travel agency located in Abu Dhabi, UAE need a below criteria for a reservation officers:
A reservation agent typically has a wide range of responsibilities, which can include:
*Making reservations and answering questions on topics such as hotel policies or flight schedules.
*Resolving customer service issues and booking new reservations when necessary
*Explaining policies and procedures to customers to ensure that they have a positive experience when interacting with the company
*Verifying information such as credit card numbers and birthdates to ensure that it is accurate
*Updating records of all reservations for flights, cruises, hotels, rental cars, etc.
*Explaining airline policies regarding overbooking and cancellations of flights due to inclement weather
*Assisting customers with special requests such as providing extra leg room seats or upgrading to first class
*Processing and tracking refunds for returned tickets or rooms for reservation cancellations
*Escalating issues to supervisors when needed
*Assisting and advising customers who may be choosing from a variety of travel options.
*Making reservations for customers based on their various requirements and budgetary allowances.
*Checking the availability of accommodation or transportation on the customers’ desired travel dates.
*Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
*Processing payments and sending confirmation details to customers.
*Sorting out any issues that may arise with bookings or reservations.
*Selling and promoting reservation services.
*Answering any questions customers might have about the reservation process.
*Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
*Providing support to customers who may need to amend or cancel a reservation.
**Job Types**: Full-time, Permanent
Pay: AED3,000.00 - AED5,000.00 per month
**Experience**:
- Reservation agent: 1 year (required)
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