Guest Relations

7 months ago


Abu Dhabi, United Arab Emirates Bloomfields Full time

Job Responsibilities
- As the Guest Relations & Operations Officer, you will be responsible for welcoming and directing guests, answering phone calls, and handling general administrative tasks to ensure smooth operation.
- Warmly welcome guests upon arrival and provide a friendly and professional introduction to the property and its amenities.
- Ensure that all check-ins and checkouts are efficient and comfortable for guests.
- Assist guests with the check-in process, ensuring all necessary documentation is completed accurately.
- Perform basic cashier duties as needed for collecting or refunding payments such as security deposit.
- Conduct property inspections before and after guests' stays to ensure the highest standards of cleanliness and maintenance are met.
- Address any guest inquiries, concerns, or complaints promptly and effectively to ensure guest satisfaction.
- Maintain a deep knowledge of the various properties in the company's portfolio, including their features, layouts, and unique selling points.
- Offer personalized recommendations for local attractions, dining options, and activities to enhance guests' vacation experiences.
- Collaborate with housekeeping and maintenance teams to ensure timely resolutions to any issues reported by guests.
- Provide clear and detailed information about the property's rules, regulations, and safety procedures to ensure a secure and pleasant stay for guests.
- Maintain confidentiality and handle guest information in compliance with data protection regulations.
- Conduct various property inspections as required, including pre-arrival, post-departure, initial, o request, and others, and submit reports.
- Assist with additional tasks such as property viewings, key activation/deactivation, property visits, inspections, and transportation when necessary.
- Collaborate with other departments within the company to ensure seamless operations and excellent guest experiences.
- Conduct any other Admin tasks as assigned by management.

Pay: From AED3,000.00 per month



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